Hackness Road Surgery

Hackness Road Surgery is committed to working with our patient community to create the best possible environment to provide a consistent high standard of healthcare. Healthcare is a partnership between the patient and the primary health care team. We aim to educate and support our patients to make informed choices about their own healthcare to try to prevent disease and improve the overall experience. We hope to demonstrate this by engaging with our patients through the Patient Reference Group, listening to our patients’ comments and views, employing suitably qualified ethical and professional staff thus creating a safe, clean environment. By providing continued training to ensure professionalism, confidentiality and equality for all are maintained to the highest possible standards. Our clinicians use evidence and research to support all prescribed treatments and advice, healthcare planning and procedures. We prove this through our affiliations to the British Medical Association, Scarborough and Ryedale Clinical Commissioning Group, Medical Defence Union.

5 June 2015
Yorkshire and Humber
Local Alliances:
Scarborough Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1.    The practice will put together a booklet of information about dementia including leaflets and guides to local services and activities. This will help to educate patients in general about dementia, help them to recognize the symptoms and offer suggestions about how to approach those with dementia with understanding and due consideration.

2.    The practice is in the process of providing staff education to raise  awareness of dementia including the signs and symptoms. To ensure they are aware of the importance of proactively capturing information and contact details for carer’s, neighbours and relatives who may be involved in the care of a dementia patient. This will enable us with appropriate consent to ensure that both primary and secondary care appointments are sent to the carer involved ensuring full attendance to all care appointments. Receptionist in particular will be advised how to deal sensitively with patients with dementia.

3.    The practice will host talks from a Dementia Champion to promote awareness to it’s patient population.

4.    GP’s will be proactive with patients who show signs of impaired cognition, some of whom are likely to develop dementia, to understand the importance of recording their wishes in respect of future care.  Information will be made available to enable patients to write a living will and seek advice regarding their financial matters.

5.    The practice is working with the local library to promote awareness of written material available to those with dementia and their carer’s.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

To inform both patients and carers sensitively of the options available to them.

Protecting time in the busy practice for staff training.  

Maintaining the information packs to ensure they contain up to date information.

2. Actions