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Marks & Spencer, Wakefield

Founded in 1884, M&S has grown from a single market stall to an international, multi-channel retailer. We sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 3,000 suppliers globally. Marks and Spencer is proud of its products and we have a reputation for Trust, Quality, Innovation and Good Service.

Updated:
19 May 2015
Location:
Yorkshire and Humber
Sectors:
Retail
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a multinational retailer we are committed to upholding customer service to all. This service includes people living with dementia and their carers and we endeavour to provide a shopping environment which is accessible to people living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a busy retail outlet it is difficult to release staff to attend training sessions whilst remaining levels of customer service. We are restricted as to what adjustments we can make at store level.

2. Actions

  • Dementia Awareness Sessions

    Description: We will commit to our staff attending dementia awareness sessions in the store to raise their awareness around dementia. We will utilise these sessions to ensure our store is a dementia friendly as possible.

    Status: Planning

    Status:
    Planning

    2015 - Second Quarter Update

    New member

  • Appoint Dementia Friends Champions

    Description: Encourage individuals to train as Dementia Friends Champions for the organisation, to be able to deliver dementia awareness sessions in-house.

    Status: Initial Scoping

    Status:
    Initial Scoping

    2015 - Second Quarter Update

    New member

  • Volunteering

    Description: Encourage staff to volunteer with the local branch of the Alzheimer’s Society.

    Status: Initial Scoping

    Status:
    Initial Scoping

    2015 - Second Quarter Update

    New member

  • Environment

    Description: We will be aware of the need for the store to be a dementia friendly as practical and will make any adjustments we can reasonably look into actioning.

     Status: Ongoing

    Status:
    Planning

    2015 - Second Quarter Update

    New member

  • Seating & Changing Facilities

    Description: We will ensure the seating areas within store are positioned so that the carers of people living with dementia can maintain visual contact with them. The issue of changing facilities will be explored so that we can allow people caring for people living with dementia to utilise the changing facilities and feel that their loved ones are safe in store.

     Status: Ongoing

    Status:
    Planning

    2015 - Second Quarter Update

    New member