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Jade Euro Med Ltd

Jade Euro Med is a family run company with its origins dating back to the 1800s in Southend. We have a highly specialised team of nurses which are both dedicated and experienced in the field of Continence and urology care. We offer a full assessment in the patients own home or surroundings, as well as unbiased product advice and fitting. Our support and follow up to the patient and carers is second to none. We supply a prompt, discreet prescription service for all continence and urology products available on prescription in the community. We can take referrals from all professionals, carers and even the patient themselves as we will liaise with the patients consent with other people involved in their care.

30 August 2017
East of England
Care, Health
Local Alliances:
Luton Dementia Action Alliance, Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Jade Euro Med's roots originate in Southend and as a company we feel that we have a sense of belonging there. We feel we want to be able to support the community and give something back to them as they supported us over the years we were located there. In terms of our service we want to help and support patients with their needs in continence care. With our team of nurses we feel we can make a difference to people's lives both patients and carers if the most basic of human need is meet in the right way with the right solutions for that patient enabling them to maintain their dignity and their way of life. This we hope to achieve in a timely, sympathetic manner to the patient.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges are the members of the team having a full understanding of Dementia care as well as the patients knowing that we are around to help them with their needs in a discreet way.

As a nursing service we have to be invited to see the patient either by themselves or another professional. This can be a stumbling block as we are also not allowed to openly advertise our service so a large majority of our work is spread by word of mouth. Having access to groups of people and being able to inform them of our role is of great benefit to us as we provide advice, support and research based information on all issues of continence care.

Member website


2. Actions

  • To have all my staff by the end of 2016 Dementia Trained

    6 of 12 staff to received Dementia Friends training by end of 2016

    To register out organisation as a Dementia Friendly Organisation in order to access the free online awareness videos https://www.dementiafriends.org.uk/WEBArticle?page=about-partner-organisations

    To register with SCIE http://www.scie.org.uk/dementia/open-dementia-e-learning-programme/index.asp to access the free online training program, to include modules in planned staff meetings

    To review Dementia Awareness videos on the Alzheimer’s Society YouTube channel for inclusion in staff meetings https://www.youtube.com/user/AlzheimersSociety


    2016 - Fourth Quarter Update

    we sadly missed the annual conference this year. However all our nurses are dementia friends. due to changes in the head office we have not been able to sort out training this year. we are hoping we can look at this maybe next year

    2015 - Second Quarter Update

    One of our nurses went to Alzheimer's Society annual conference and has provided information to the rest of the team. We now have 3 of our that are now nurses dementia friends and 2 others awaiting training. Our head office is also sorting out training. 

  • To deliver knowledge and advice to professionals/groups caring for Dementia patients and and their loved ones in regards to their continence needs

    As a company we deliver FREE training and information sessions for carers and professionals on the subject of continence and would like to be involved in the Southend area to educate and support the patients and professionals on this very difficult subject for patients to discuss.

    Attend various Alzheimer’s Society support groups for both those affected by dementia and their carers in Luton

    Dementia Café at Hope Church Centre at 2pm on Friday 12th February to give a ½ hour presentation and show samples of products in Luton

    Being implemented

    2016 - Fourth Quarter Update

    we try to talk about dementia care in our training. One of the nurses did go in Feb and did a talk to carers and people living with dementia

  • To provide time and appropriate instructions for Dementia patients and their carers

    To ensure that more time is scheduled for patients with Dementia when we see the patient in their own environment. This will ensure that they have time to understand and for us to understand both the patients and carers needs in regard to the continence issues. We will also then be able to leave the appropriate instructions for them to use. This will need us to produce specific literature for these patients and may take the form of pictures as well as writing in a larger or different format.

    Delivery, Planning

    2015 - Second Quarter Update

    New Member

  • To provide better dementia friendly literature to help people living with dementia, carers and professionals use products as well as understanding the service we can provide.

    Currently in the process of improve information on service and products.. This year we have done a Sheath system guide which is a step by step leaflet on how to use the system. By the end of 2016 we wish to have our pouch guides completed and are currently thinking on doing a guide to the service for carers and clients. At present we only have guides for professionals.


    2016 - Fourth Quarter Update

    we have finished the pouch guide. the appliance and sheath guide are still in process of being made. They are at the last stages of completion so by 2017 we hope to have them completed