Boots - Chester Le Street

Boots UK is a member of Alliance Boots, an international pharmacy-led health and beauty group. Our purpose is to help our customers look and feel better than they ever thought possible. We have close to 2,500 stores from local community pharmacies to large destination health and beauty stores. We offer fantastic products and services and you'll be cared for by expert, friendly people.

13 August 2015
Health, Pharmaceutical, Retail
Local Alliances:
North East Dementia Alliance, County Durham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will train our core staff in dementia awareness. Take an active part in the setting up a Dementia Friendly Market town. Encourage staff to be Dementia aware with the goal of improving the quality of life of people living with dementia and their carers by creating a supportive environment in store and within our community           

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 Raising awareness in store and making changes without cost implications       

Member website

2. Actions

  • Dementia Aware Raising amongst employees

    Ensure that all our employees have attended a Dementia Friends session

  • Signatures over PIN

    We offer signatures instead of chip and pin as people may forget pin numbers

  • Reminder System

    Have an appointment reminder system if we know a customer has Dementia