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Sue Ryder - The Chantry

Our aim is to enable people with complex neurological conditions to live to their full potential, focusing on abilities rather than disabilities. In Suffolk, we have our neurological centre, The Chantry, providing residential and respite services. Dementia Together is a single point of contact, providing practical information and support for people who are curious, concerned about or living with dementia, their carers and healthcare professionals in Suffolk, excluding Waveney. Whatever stage you're at with dementia, we're here to help. Our Dementia Day service at The Stables Ipswich provides person-centred activities in a safe and comfortable environment.

25 March 2022
East of England
Care, Health, Charity, Social Care, Voluntary Sector, Local DAA Members
Local Alliances:
Stowmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Dementia Together provides support for people who are:• with or without a formal diagnosis of dementia• at any stage of the illness• caring for or supporting someone with dementia• worried about symptoms, either for themselves or for someone else

What type of support does it offer?• A free helpline offering a single point of contact• Trained dementia navigators to listen, advise and help you find the support you need• A dedicated website with information about dementia and community support services• Signposting to other services that could help you• Supervised peer support so that you can get support from other people in a similar situation• Care planning to help you plan for the future

The helpline is a single point of contact for all dementia services in the area. When you call this number, you can tell your story once and our trained Dementia Navigators will put you in touch with whatever support you might need.

Call free: 08081 688 000Monday to Friday 9am – 6pmSaturday, Sunday and Bank Holidays 10am – 4pm


The Dementia Together website contains information about dementia and the various support services, organisations and local support groups available in the area: www.dementia-together.com

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Recruiting local volunteers for support.

Time and resources for ongoing training provision.

Community engagement.

Sourcing continuation funding.

Member website


2. Actions

  • Active involvement with local Action Alliances

    To support the alliance to gain information and feedback from people in the community living with dementia, and also family carers.

    To take part in community events to help raise awareness of dementia and the work of the action alliance.

    To attend regular DAA meetings and engage with activities planning sub-groups

    Being implemented
  • Work closely with other dementia services and providers to support carers and cared for in local community groups

    Work alongside Alzheimer's Society, Age UK Suffolk, Suffolk Family Carers and others to ensure a varied schedule programme that can support both carers and cared for - depending on the needs of the members.

    Being implemented
  • Ensure all staff and volunteers have sufficient training

    All staff and volunteers to be up to date with Active Listening skills training, Dementia Awareness  training and become Dementia Friends.

    Continued training is offered for signposting services and useful contacts to take place at least quarterly.

    Staff 1:1s and volunteer reviews will allow for any particular gaps in knowledge to be identified and addressed.

    Being implemented

    2016 - Second Quarter Update