With over 15 years’ experience within the mobility sector, I can assure you that the product and service you seek will be provided correctly and that equipment is assessed for suitability in regard to your individual requirements. Carefree Mobility Services Ltd is a family run and owned business with an ethos towards providing the correct equipment for each individual. In our opinion, it is incorrect and unethical to supply equipment to anybody without the correct assessment procedure taking place, as this could, in fact, be a contributory factor to making the client's condition worse, instead of solving their original problem. To this end, we refuse to sell products on line, as we feel that we do not have the option of offering a personal service. We know from experience that when we see people face to face, the product supplied is correct for the end user.
- 8 October 2015
- North East
- Retail, Health, Transport Sector
- Local Alliances:
- North East Dementia Alliance, Darlington Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
As an organisation committed to supporting those living with disabilities, we provide services which allows them to engage actively in their own community. We are continually looking for opportunities towards supporting those living with Dementia as we feel that our organisation has the skills to enhance their lives in terms of maintaining a level of mobility, as well as helping the carers and families with our hands on customer approach.
We aim to:
- Promote awareness of the needs associated with those with Dementia in store.
- Support for, or provide training or development to, people to learn more about dementia
- Make changes to the services, facilities or products to make it easier for people with dementia or their families to access or use them
- We will happily listen to what Carers have to say and act upon any advice they may give us, this may include specialised stock for the shop, training opportunities or clearer display material for example.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
- As with all organisations we are restricted to the services we can deliver in relation to the funding we receive.
- Understanding and finding relevant information and products in order to provide a suitable service to all.
- Advice about encouraging staff & others to be “dementia champions”
- Help providing training for staff in dementia-awareness
- Advice & information about the needs of people caring for those with dementia
Signposting to our local care services
We will continue to regularly work with Carers and Physio’s to ensure that we are meeting our customer’s mobility needs.
We will continue to provide home visits to those we feel will struggle to come to our show room, in order to maintain a high level of service across the board.
Improve our understanding of Dementia
We will commit to our staff attending dementia awareness sessions in the store to raise their awareness around dementia. We will utilise these sessions to ensure our store is a dementia friendly as possible.