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Living Care Pharmacy - Cranmer Bank

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies, ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities, in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.

30 April 2015
Yorkshire and Humber
Health, Pharmaceutical
Local Alliances:
Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a community pharmacy with a large elderly population and a specialised second dispensary which purely produces MDS (Monitored Dispensary Systems) for both care homes and patients in the community, we are well placed to become a dementia friendly pharmacy.

We also have close links with two community based projects working within the community (Northcall Community Centre and Moor Allerton Elderly Care) which are both positioned on the same parade of shops as our pharmacy.

We have worked together on other projects previously such as healthy living and are now looking at how we can work together to help support people with dementia and their families and carers within our community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

A lot of our population is house bound and over 80% of our business is by delivery so one of our greatest challenges to overcome will actually be in engaging the patients and carers and getting our message out to them.

We might start by contacting patients on known dementia/Alzheimer’s medication. I write articles as a Pharmacist in the bimonthly JLife Magazine and recently did a piece on dementia which had a great response.

Member website


2. Actions

  • Premises

    To keep the dispensary clean, tidy and clutter free and to try and avoid moving things around.

    We already have a clear seating area where patients/customers can wait or rest and we also have a well signposted consultation room which can be used as either a quiet place or for a confidential discussion.

    Implementation, Delivery
  • Staff and team development

    A number of my staff have already received dementia friendly training and have fed this information back to the rest of the team.

    We are already doing what we need to and just haven’t labelled it as such.

    This is now something we discuss at our regular staff meetings.

    Delivery, Implementation
  • Optimising medicines and patient support

    We have arranged for MURs to be performed in patient’s homes with their carers present to help those patients unable to get into the pharmacy.

    We make up numerous compliance aids to help patients manage their own medication from simple Nomad systems through to the alarm reminder Careousel pill dispensers

    Delivery, Implementation
  • Carers

    We have assigned a member of staff who is a registered dementia friend as a carer champion. She is now a friendly face carers can turn to for information, reassurance or just a chat.

    Delivery, Implementation
  • Linking to local communities

    Moor Allerton Elderly (MAE) Care are already a member of the alliance and Northcall Community Centre are looking to register too. We are all going to try and work together to produce the best results we can for our community.

    Delivery, Implementation
  • Communications

    As well as communicating clearly using short, simple sentences and a calm voice we are going to work as a team to improve our body language and facial expressions.

    Customer service can often be demanding and stressful but we don’t want this to be apparent when we are dealing with someone with dementia who is experiencing difficulties.

    Delivery, Implementation