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Catering with Pride

Catering with Pride is a community enterprise operated by Strong Roots CIC. We are based in Elmhurst Short Stay Residential Home where we run a community bistro for the public however we are also contracted to provide 3 meals a day for guests/residents at Elmhurst and also operate an outside catering service.

Updated:
7 October 2015
Location:
North West
Sectors:
Hospitality
Local Alliances:
Bury Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We currently serve people living with dementia and their carers/relatives as well as members of the public.  Having more awareness of dementia would help improve our customer service and enable those living with dementia to feel part of the community within which they reside, as well as allowing us to respond to an individual’s needs when we can and where appropriate, whether that person is living with dementia or caring for someone living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Prioritising – Chance that other business priorities may take precedence/over shadow our ability to deliver on our commitment.  Knowledge – Lack of understanding/awareness.

2. Actions

  • Tackling Challenges

    Prioritising – Ensure that we include our planned actions as key priorities for the business, committing resources and making time to deliver on them. 

    Knowledge - Managing Director to become a Champion and all staff to become more dementia aware by attending a dementia friend’s session.  We intend to educate all staff in the ‘top tips for customer facing staff’ list of tips to help us to deliver better customer service to people with dementia. 

    We plan to host events and/or services in our facilities for the benefit of local people living with dementia and/or carers including regular dementia friends sessions. 

    We plan to promote Bury DAA and dementia awareness events through our networks, social media and facilities. 

    We plan to supply information in our shop/service to signpost people affected by dementia to local support services.

    Status:
    Planning