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Beverley Community Lift

We offer a caring and supportive voluntary service for people who cannot easily use other forms of transport, eg. elderly, disabled or those who are rurally isolated. We provide:- Car Service to medical appointments, etc. Minibus Service For local organizations - with volunteer driver or own qualified driver Door-to-door shopper to a local supermarket Day trips Wheelchair accessible vehicle

8 October 2015
Voluntary Sector, Recreation, Transport Sector
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a community transport service we provide services to people with dementia and their carers.

Our service will contribute to the National Dementia Declaration Priority by provision of transport customised to client needs working with service providers and carers to ensure transport is a safe and secure environment and our staff are aware of individual need.

Our service supports people with dementia to live their life and provides a sense of belonging and of being a valued part of family, community and civic life. Our transport services, including our day trips, make provision for people with dementia and their carers to access outings that they may not otherwise attend.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time and resources to raise staff awareness - whilst we currently provide transport services to people with dementia and we provide training to our staff and volunteers, we have not incorporated any specific training regarding Dementia.

Many of our staff are volunteers and therefore we have less control over volunteers undertaking non-mandatory awareness sessions.

Whilst we can remind our service users of transport pick up times, due to many of our drivers being volunteers we do not provide an on the day reminder and some clients with dementia may forget that they have booked the service and so are not ready when the bus calls to collect them. This then leads to the service being late for the following passengers.

Member website


2. Actions

  • Dementia Awareness for Staff and Volunteers

    We are planning to hold a Dementia Friends session at our premises in June 2015 for our staff and volunteers to attend.

    We will make our staff and volunteers aware of the free Scie Dementia eLearning modules that they can undertake if they wish to do so: http://www.scie.org.uk/publications/elearning/dementia/index.asp

    We will review the resources on the Dementia Action Alliance website and utilise them where appropriate, e.g. the customer facing staff guide and the dementia friendly tips for businesses and organisations.

  • Publicity of the Alliance and local dementia services

    We will promote the Alliance and other local dementia services, such as those provided by the Alzheimer’s Society, by advertising free of charge on our mini-buses. We will attend local Alliance networking events where possible and will encourage other organisations to join the Alliance.

  • Alliance Steering Group

    Our CEO is keen to be a member of the East Riding Dementia Action Alliance steering group to help shape and grow the Alliance by attending steering group meetings and carrying out actions as appropriate.