Argenti is a consortium of organisations created to deliver telecare services to the residents of Hampshire and its borders, on behalf of Hampshire County Council. We are the sole provider of telecare for people assessed by the Council as having an ‘eligible need’ for social care. With the Council we are now making a private pay offer to people in and around Hampshire for those who wish to purchase our telecare service for themselves or a relative.T elecare uses wireless personal and environmental sensors to continuously monitor those with care and support needs, enabling people to remain safe and independent in their own home for longer. 24 hour monitoring ensures that the right help can be provided immediately. Argenti are developing a Dementia telecare strategy to contribute to the wider Hampshire County Council strategy for Older People’s Mental Health. The telecare strategy will target, support and track people with dementia as a cohort. Argenti aims to ensure that we are best meeting the needs of our service-users by tailoring our services to people with dementia, and providing ongoing bespoke support.
- 24 April 2017
- Care, Communication, Health
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Many of our service-users are people living with dementia. We aim to help people with dementia find the right telecare solutions to help them feel safe in their home and live independently for as long as possible.
Telecare can also provide reassurance for relatives and carers who are not able to provide the 24 hour support required.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
We are a consortium organisation led by PA Consulting, including Medvivo, CareCalls, and Telecare Technologies. A challenge for us is to coordinate regular dementia awareness training across all of our staff in different organisations.
The increasing number of service users with dementia and how we meet their needs.
Ensuring that the skills we learn from training are applied to real-life situations, particularly for our home-visits team.
Dementia Awareness raising for staff
We will provide awareness training to our operations team, assessment team There will be a particular focus on the teams who conduct home visits and deal with service users direct.
Dementia Friendly Lead
Assign a dementia-friendly coordinator for our organisation. This person will represent Argenti at the Hampshire Dementia Action Alliance meetings. The coordinator will also be responsible for reviewing our policies and practices to ensure that they are dementia-friendly.
Embed ‘Dementia Friendly’ within the organisation
We will review our HR policies to ensure that they are supportive to employees/colleagues who may be caring for somebody with dementia (such as a partner or parent), or living with dementia themselves. We aim to recognise and address the impact of dementia on our staff and their families.
We will further monitor and review progress of employees to ensure all practices are being implemented across all aspects of our service.
Dementia Friendly information/literature
We will review the information we share about our services, to ensure that it is accessible to people living with dementia and that it meets all the target audience needs.
2015 - Second Quarter Update