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Boots The Chemist, Ilminster

Health & Pharmacy services

Updated:
22 April 2015
Location:
South West
Sectors:
Care, Health, Medical, Pharmaceutical, Retail
Local Alliances:
Ilminster Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Provide goods and services to people with dementia and support them in their daily living and within their community.

Improve customer service through increasing staff awareness and understanding of dementia.

Enable people living with dementia to be part of the community and continue with daily & social activities.

Respond to an individual living with dementia's needs and offer apropriate support

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge/understanding amongst our staff & community

Limited time & resources

This is not a primary purpose of our business.

Member website

www.boots.com

2. Actions

  • Raising Dementia awareness for all staff

    All staff have been encouraged to read 'How to help people with Dementia' leaflet

    Dementia friend training for all staff

    Status:
    Being implemented
  • Improve access & signage in environment

    Departments are clearly labelled  in bright blue

    one to one personal shoppers

    Rest space available

    Private consultation room available

    Repeat prescription service available including telephone orders.

    Status:
    Completed
  • Identify Dementia friendly ways of working

    Offering signature instead of chip & pin

    Telephone orders & payments

    encouraging contactless payments

    Use a coin recognition chart

    Repeat prescription service

    Personal shopper/ private consultation room

    Home delivery service in the planning 

    Status:
    Completed