What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Boots The Chemist, Ilminster

Health & Pharmacy services

22 April 2015
South West
Care, Health, Medical, Pharmaceutical, Retail
Local Alliances:
Ilminster Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Provide goods and services to people with dementia and support them in their daily living and within their community.

Improve customer service through increasing staff awareness and understanding of dementia.

Enable people living with dementia to be part of the community and continue with daily & social activities.

Respond to an individual living with dementia's needs and offer apropriate support

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge/understanding amongst our staff & community

Limited time & resources

This is not a primary purpose of our business.

Member website


2. Actions

  • Raising Dementia awareness for all staff

    All staff have been encouraged to read 'How to help people with Dementia' leaflet

    Dementia friend training for all staff

    Being implemented
  • Improve access & signage in environment

    Departments are clearly labelled  in bright blue

    one to one personal shoppers

    Rest space available

    Private consultation room available

    Repeat prescription service available including telephone orders.

  • Identify Dementia friendly ways of working

    Offering signature instead of chip & pin

    Telephone orders & payments

    encouraging contactless payments

    Use a coin recognition chart

    Repeat prescription service

    Personal shopper/ private consultation room

    Home delivery service in the planning