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Ile Dental Centre

The Ile Dental surgery provides a local Oral health service to the public.

22 April 2015
South West
Health, Medical
Local Alliances:
Ilminster Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Improve customer service through increasing staff awareness and understanding of dementia.

Responding to the needs of a person living with dementia and offering support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge & understanding amongst staff

Limited time & resources

2. Actions

  • Dementia awareness raising for all staff

    All staff have been encouraged to read 'How to help people with dementia' leaflet

    Dementia friend training booked for all staff

    Being implemented
  • Impove signage

    The use of colour to highlight areas. eg. Toilets, reception etc

  • Dementia friendly ways of working

    The use of coin recognition charts

    Offering signatures instead of chip & pin

    Appointment reminders

    Chaporone if required