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Rowlands Pharmacy - South Elmsall

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies, ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities, in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.

1 April 2015
Yorkshire and Humber
Health, Pharmaceutical
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our pharmacy has a minimum of 2 Dementia Friends in their branches who can give support and information to patients and their families, and those colleagues wear Dementia Friends badges so people know who they are, we will continually work to give the branch more Dementia Friends.

We have regular updates on information and kept up to date in what is happening with dementia in our communities.

We keep notes about patients on their records to help communicate between colleagues on different shifts so information on the patient stays correct and precise, and any notes from carers or professional bodies can be added.

We have good working relationships with our local GP surgeries to allow the best possible care for our patients.

We are working with the Community Pharmacy West Yorkshire to be a ‘safe place’.

We will have regular communication meetings with all colleagues so everyone is kept up to date with what is happening with each patient.

By keeping training up to date our colleagues will have continued knowledge on how to give the best possible care and service.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We don’t have any challenges at this particular time. We have a good support network from our head office and colleagues who give us the necessary tools to allow us to support our local community.

In the future some challenges we may come across could be:

TIME – We already have a lot of targets and services to concentrate on so an action plan with clear goals and priorities would help overcome this.

STAFF TURNOVER – As colleagues leave the business we will need to re-train new colleagues to keep continuity within the business so the level of care does not alter.

The branch manager may change, so a record/folder for dementia would be a good idea to keep all necessary information to handover to allow the processes to continue.

COMMUNICATION – If we do not keep up to date with information from medical professionals, we won’t be able to give the patient the best possible care.

2. Actions

  • Premises

    • Plan to cut down on the clutter and don’t move things around
    • Have a clear seating area to allow rest if needed
    • Have a clean, safe environment to reduce accident risk, but also to make people feel more relaxed (i.e. fear of falling, concerns about causing damage)
    • Well signposted and available consultation room either as a quiet place or a confidential discussion
    • Work with other organisations to produce / hold information which can be accessible to aid dementia friendly premises
    • Become a “safe place” organisation
  • Staff and team development

    • Have regular meetings for staff to discuss dementia
    • Make people aware that they are already doing what they need to, they just haven’t labelled it
    • Pitching the information at the right level to engage with the whole team
    • Arrange dementia friendly training for all staff
    • Have more colleagues become dementia friends
    • Encourage dementia champions training to keep the project self-perpetuating
  • Optimising medicines and patient support

    • Use a person centred approach
    • Ask patients and carers what they want
    • Use MURS and NMS but be flexible to patients needs
    • Recognise that self-care and the management of own medication is difficult
    • Include a carers’ review in services offered
  • Carers

    • Ensure information is provided to / offer support to carers
    • Update patients records to help communicate with carers
    • Signpost to other carers services
  • Linking to local communities

    • Find out if there is a local dementia alliance in your area
    • Ensure someone from your pharmacy is connected with / a member of your local alliance
    • Contact your local Alzheimer’s Society Alliance lead – please see the leaflet in the dementia friendly pharmacy pack for contact information