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Radian is one of the leading providers of Housing, Care and Support in the South of England, it currently owns or manages 17,000 properties of which 75% are for renting. In the rental market most accommodation is social housing but properties are provided using open market renting. There is an active home ownership programme and Radian manages the Hampshire Homebuy Agency and the National Armed Forces Home Ownership Scheme on behalf of the Homes and Community Agency. These schemes provide low cost home ownership options to people, including shared ownership, and during the past year over 400 people have been enabled to buy their own home. Radian Support is the Care and Support division of the group, providing services to older people, people with learning disabilities, autism and mental health problems. These are delivered through: • Supported Living • Extra Care Schemes • Care at Home • Assistive Technology/Tele Care

28 March 2015
Care, Housing Sector
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Radian Group is well placed to deliver better outcomes as it works across the whole county and is integrated into local communities providing them with housing and care and support services. This means that we work directly with a large number of people and also come into contact with their relatives and friends, because of this we can make a difference to a wide range of people. Through our Radian Support services we work directly with older people with dementia and their families, within these we are continually working to improve their outcomes through better services and raising awareness of dementia.

As a group we work in partnership with a wide range of organisations and employers in the county, this gives us the opportunity to provide them with information and advice on a better understanding of dementia and to include this as a requirement when we procure services from them.

Radian group is a large employer in its own right and we will work to improve the understanding of dementia of all of our staff so that they can use this in their work and in their personal lives.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?



For Radian, there are both external and internal challenges:

  • Externally – Funding pressures and the lack of an outcome focused approach to service commissioning. 
  • CCGs still in their infancy;  a lack of consistent partnership working and understanding of both financial and social value implications
  • Lack of understanding of dementia specific issues in determining personalised  support
  • Internally – a diverse organisation both in terms of awareness and skills in designing and delivering outcome focused services and environments, with conflicting priorities in meeting regulatory and contractual requirements.
  • Ensuring consultation and involvement is meaningful, requiring identification and supporting a range of individuals and groups to collaborate with, making time and space to facilitate the range of forums needed to ensure we respond the needs and aspirations of older customers and residents.
  • Accurately measuring progress towards achieving outcomes, reporting on these to everyone in a way that all can understand. 

Member website


2. Actions

  • Provide leadership within the organisation on taking forward our dementia action plan through the appointment of a dementia ambassador who will attend the DAA training.

    The person appointed will be authorised to take the necessary actions to ensure the plan is delivered and report on progress at executive and board level.

    • Identify the appropriate person to be the Radian Group ambassador, this should include a deputy to ensure continuity should the person leave or be unavailable at times.
    • Nominated person and deputy to attend ambassador training.

    The ambassador to convene a steering group to deliver this action plan. This should include older people who receive services from Radian Group and the dementia friends champions.


    2014 - Fourth Quarter Update

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  • Identify dementia friends champions across the organisation who will lead on delivering awareness training and provide a lead in their directorates and departments. The aim will be to champions in each directorate.

    • Carry out an audit of dementia awareness training already received by staff
    • Each directorate to identify their champions.
    • Champions receive training and with support from training team agree a plan to deliver awareness training across Radian.

    All  staff to have received awareness training.

  • We will develop a clear training pathway for all staff who are involved directly in the provision of services to people with dementia and their families.

    • An audit of training needs is carried out across all services.
    • A joint plan involving Radian Support and Housing Support to be agreed.
    • Training Pathway is currently being piloted, to be complete by 1/4/15.

    Implement recommendations from the pilot through older persons steering group.

  • Dementia friendly standards will be developed and incorporated into all customer service training that is provided.

    • A set of standards that all customer service staff will work to is to be developed.

    Training in the standards to be delivered to all staff by 31/3/16

  • Produce a dementia induction information pack/sheet for all employees and customers.

    • The dementia champions to develop a pack that will be given to all people we provide a service to and staff.
    • Develop a statement on Radians commitment becoming a dementia friendly organisation.