Collins and Butler

Estate Agency

25 March 2015
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

 Providing a responsive and sympathetic experience for people with dementia and their carers using the services of Collins and Butler.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Developing a fuller understanding of the needs of customers with dementia and having the time in busy periods to meet these.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

    Being implemented

    2014 - Fourth Quarter Update

    New member

  • Dementia friendly service and environment

    Reviewing the services and premises of Collins and Butler to ensure that they are appropriate to people with dementia and their carers.