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Caffè Eighty Nine

We are a small coffee shop situated on Tankerton High Street serving hot and cold drinks, cakes and light meals.

4 June 2015
South East
Local Alliances:
Canterbury Dementia Action Alliance, Kent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?


We understand how important it is for people living with dementia to be able to continue to live independently and feel safe and supported in the community. We aim to make it as easy as possible for them to continue to come to the caffè alone or with carers for as long as possible so that friendships and contact with other people can be maintained outside of their own homes.


We aim to find solutions to problems that dementia sufferers can experience in the caffè in a way that promotes their independence and treats them with dignity and respect. This will include improving the signage and setting up a payment system that alleviates anxiety generated by paying bills and handling money.


We want carers and dementia sufferers to be able to come to the caffè knowing that they will not be judged and that staff will be helpful and supportive and for family members to feel confident that their relatives are being cared for in the community.


We aim to work with other businesses in Tankerton to develop a network of businesses and organisations that will support people to live independently in our community without stigma or prejudice

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The caffè is very small and it may be challenging to make too many changes to the environment immediately but this is an issue that can be addressed in long term plans. Initially we will be concentrating on signage.


Staff have been very supportive of the work we have done so far but we need to make sure that they all receive training that will enable them to support sufferers, their carers and families.


Generating interest for a dementia friendly community in Tankerton may be difficult but there are organisations like the Whitstable Chamber of Commerce that could help with this. We can also use Dementia Awareness Week 2015 as a starting platform

2. Actions

  • To make our services more accessible to people living with dementia

    We will improve signage in the caffè so that people with dementia will be able to see and understand it.

     We are setting up a ‘tab’ payment system that means customers with dementia do not need to handle cash or credit/debit cards. We will run this this system with the support of the individual, their family members and carers

    Being implemented
  • To assist with raising the awareness of dementia in our local community by encouraging other local businesses to become dementia friendly

    We will encourage other local businesses to work towards becoming dementia friendly so that there is a community in Tankerton that serves those with dementia with dignity and respect.


    The member of staff who has completed the Dementia Champion training will be able to train people from other businesses, the caffè premises can be used for this training.


    We will work with the Whitstable Chamber of Commerce to promote this action.

  • Dementia awareness sessions for staff

    All staff will receive the Dementia Friends Awareness session. The first session will be delivered by Tracey Schneider at the caffè; one member of staff will then attend a Dementia Champion training day to enable them to deliver the training to other members of staff.