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Healthwatch Suffolk

Healthwatch Suffolk is an independent consumer champion that gives people in Suffolk real influence over decisions about health and social care services in the county. We find out what you think about your services and then use those views to shape and improve them because the best services are built around your needs and experiences. We can enter and view any premises where publically funded health or social care is provided with the exception of children’s services and also provide information and signposting to help you navigate the health and social care system and understand what to do when things go wrong. We have the role to listen and the power to significantly influence change within the health and social care system. We get your voice heard where it matters; where decisions are made.

8 August 2016
East of England
Health, Social Care
Local Alliances:
Hadleigh Dementia Action Alliance, Bury St Edmunds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Suffolk aims to enable Suffolk residents including people with dementia and their carers to influence the way in which dementia health and social care services are designed and delivered by listening and recording their experiences. We anonymise the stories we have been told and feed these back to commissioners and providers of services, the local authority, Health and Wellbeing Board, the Health Scrutiny Committee and the SCC Quality & Improvement Group. This feedback then helps to shape the design and delivery of services now and for the future. We also support people with dementia and their carers by providing information and signposting to services that enable them to lead fulfilling lives and work co productively to achieve the best possible outcomes for Suffolk residents.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Healthwatch Suffolk is a small organisation commissioned to monitor local health and social care services. We engage residents on a wide range of health and social care services and whilst dementia is an important condition that needs to be supported we recognise that there are many priorities which Healthwatch Suffolk needs to work upon. 

2. Actions

  • Dementia Awareness Sessions for staff and volunteers

    Encourage our employees and volunteers to become Dementia Friends and appoint a Dementia Friends Champion to deliver the awareness sessions .

  • Gathering Feedback both good and not so good on services used highlighting good practice and areas of concern

    We provide Information and Signposting to local services for people with dementia and their Carers. We will use this interaction to gather feedback and on areas of both good and poor practice passing it on so that improvements can be made.

  • Gathering feedback and comments on services used

    Actively engage with dementia patients and their carers listening and recording their experiences of using services

  • Involvement with the local Dementia Action Alliance

    Take part in our Local Dementia Action Alliance and attend meetings where possible

  • Communicate our commitment to the local Dementia Action Alliance

    We will advertise our commitments in our newsletter and website