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Age UK Lewisham and Southwark

AUKLS is a local trusted charity with over 30 years of experience in delivering quality services to older people. Our current activities include: 1. Day Care, for mentally and physically vulnerable older people 2. Healthy Living Initiatives, providing open access activities and social opportunities to re-able and empower 3. Independent Living Services including Help at Home, Happy Feet, Handy Persons and Safe and Independent Living, enabling older people to remain safe and independent at home. 4. Information and Advice, maximising incomes, providing advise on housing, debt, continuity of care and consumer issues 5. Outreach, to regain confidence and rebuild social networks to reintegrate into the community.

7 November 2018
Voluntary Sector
Local Alliances:
Lewisham Dementia Action Alliance, Southwark Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our organisation provides person centred support and service to people aged over 50 years old.

  • Our staff and volunteers are encouraged to follow and update knowledge by taking part in to Dementia trainings.
  • In our facilities, we are currently developing with members and their relatives/friends a One Page Profile that will help us to get to know them better (good/bad days, wishes, network of support, etc.) and to understand how best we can support them during their presence at the day centre.
  • Our Information and Advice service is able to check if people are receiving the right entitlements to meet their needs and maximise their income.
  • We have 3 Dementia Friends Champions who deliver Dementia Awareness sessions to our staff, volunteers and to the general public.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We currently count on three Dementia Champions in our teams across the two boroughs of Southwark and Lewisham which can be a limit to the amount of time dedicated to the delivery of Dementia Friends information sessions; however we offer those sessions as well on demand.

Our resources are limited to offer the right support and one to one support to people living with advanced dementia. We work closely with families/carers and other organisations to ensure that our services are appropriate for the person and that the person can benefit from other relevant services within the organisation as well as from those run by other local organisations. 

2. Actions

  • Provide an opportunity for all to get a better understanding of what Dementia is and how we can better support people living with Dementia and/or their carers

    We will be promoting within our organisation, to all staff and volunteers, available training opportunities related to Dementia.

    Our Day Centre will communicate any learned knowledge of support their members need back to the family and carers, in order to further the carers’ understanding of Dementia and better the member’s experience at the Day Centre.

    The knowledge in the Day Centre is also passed on to our corporate partners on their volunteering days, when their staff get the opportunity to speak with and learn from those living with dementia.

    Our SAIL service will continue to encourage and make referrals to the Alzheimer’s Society to make sure more people know the service exists and know how to access their services.

    Through attending training, our Care Navigators will recognise the signs of dementia in people and encourage them to speak to their GP in order for them to access services and get support earlier on.

  • Person Centred Approach and Action Planning

    On home visits, our SAIL Navigators use a person-centred approach to support those living with dementia and their carers to access social groups in the community, finding out what they both want to achieve and what they are interested in attending. They have also built connections with the Telecare team and continue to search for new aids and types of support available in order to find the most suitable support for each person.

    Our team of Day Centre volunteers and staff work one-to-one with an individual, supporting them to write, review, and realise their person-centred action plan. This means that activities and lunches are tailored to the members (with and without dementia).

  • Partnerships with Dementia organisations to offer access to more activities/services

    We are partnered with the Alzheimer’s Society on the SAIL form to make sure professionals in health and social care, carers and people themselves are easily able to refer to get support for dementia.

    We work closely with the COPSINs partners to refer in to their dementia specific groups and befriending services and have already run a successful programme in partnership with the Dulwich Picture Gallery for people with dementia and will be always looking in future for organisations to partner with to better improve life for those with dementia.