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Olympus Care Services

Olympus Care Services is a limited company, wholly owned by Northamptonshire County Council. It started operation on the 1st April, 2012. Our aim is to operate high quality services which recognise the individuality of each customer and provide personalised support and care of a consistently good standard. We provide a wide range of award winning services which assist people to regain and maintain their independence, build practical skills, self-confidence and positively engage with their community. Olympus Care Services provides support to adults who have been assessed by health, social care or disability employment professionals, as well as self-funding individuals who are able to finance their support. We offer a wide range of dedicated services, including: Services in the home: • Reablement • Equipment • Home care Support in the community: • Wellbeing centres and day opportunities for people with disabilities • Youth Clubs for younger people with disabilities • Employment and disability services A place to live: • Residential care homes for older people • Supported housing • Respite care

8 December 2016
East Midlands
Care, Communication, Health, Housing Sector, Local Authorities, Commissioners Sector, Domiciliary Care, Social Care
Local Alliances:
Northamptonshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Olympus Care Services’ we want to ensure that any customers we support with dementia live well, are happy and feel safe whatever their circumstances are. We offer a range of specialist dementia services from home care in the community, to day services and full time residential care homes. Through our knowledge, compassion, commitment and innovation we strive to be the provider of choice for our customers.  All Olympus Care Services’ specialist dementia care is person-centred and focused on ensuring customers have choices in how they are supported.

Our aims are to:

Treat all customers with dignity and respect, ensure that our customers with dementia enjoy life and feel they are an important part of the community.

Be flexible in our approach to the support needs of people with dementia; we work with the individual and see beyond the dementia.

Go the extra mile, as a proactive organisation we will regularly and thoroughly evaluate the quality of our services always striving for the very best standard of care.

Continue to work towards all staff within the organisation becoming a dementia friend, and that all of the environments our services operate from are as dementia friendly as possible.

Look at developing a volunteering policy to attract new volunteers into the specialist dementia services so we can offer a better choice of support and activities to our customers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Some of the challanges we face as at Olympus Care Services are:

Engaging Staff - they may not be on board with becoming a dementia friend.

Staff Resource - Unforeseen events can sometimes make it difficult to deliver the person-centred approach we would usually expect all of the time. For example, due to staff sickness we may not have the flexibility to offer the full range of activities within services.

Financial Resource – whilst we are in the process of refurbishing all of our care homes we do not have the resource to provide the dementia friendly environment  in all care homes and day centre’s straight away.

No set volunteering policy at present; it may be difficult to implement across such a wide range of services. Recruiting volunteers – historically we have found it difficult to recruit volunteers into this area.

2. Actions

  • Dementia Friends

    Recruit all staff within Olympus Care Services as a dementia friend


    2015 - First Quarter Update

    At the end of the first quarter we have recruited 255 staff within Olympus Care Services as dementia friends. These dementia friends have come from services across the organisation, not just the specialist dementia services. Since this roll out, we have also spoken to friends and family members of existing customers and offered the dementia friends session to those as well ( of which we have another 5 dementia friends to that total).

  • Volunteer policy and recruitment into specialist dementia services

    Development and implementation of a new volunteer policy, with a focus to recruit volunteers into the specialist dementia services.  


    2015 - First Quarter Update

    The volunteering policy for Olympus Care Services has now been written, accompanied with a new procedure for recruitment, induction and support plan. The policy has been passed to the relevant managers within the quality department and will be put forward to the policy group for final sign off.

  • Dementia Friendly environments

    With a number of refurbishments taking place across the buildings Olympus Care Services operate from, we want to ensure any new refurbishments taking place take into account the needs of people with dementia, and are as dementia friendly as possible.


    2015 - First Quarter Update

    A number of care homes have undergone a refurbishment, with another two about to go through the renovation process. This is an ongoing process throughout Olympus Care Services.