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St Giles Hospice

St Giles Hospice is a registered charity providing high-quality medical and nursing care for local people living with cancer and other serious illnesses, as well as offering support for their families and helpers. The dedicated team provides individually-tailored care either at the hospice or in patients' own homes across the region. The range of specialist services is provided free of charge to all who need it. Although St Giles receives some funding from the Government, the charity relies heavily on donations and fundraising.

21 June 2017
West Midlands
Care, Health, Medical, Voluntary Sector
Local Alliances:
Staffordshire and Stoke-on-Trent Dementia Action Alliance, Birmingham Dementia Action Alliance , South Staffordshire Dementia Action Alliance, Tamworth Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We see our key role in supporting people with dementia to think and plan ahead at a time that is appropriate for them.  We are currently supporting earlier diagnosis of dementia via a project with a primary care partner to enable us to start to consider and discuss how we can ensure our supportive care and EOLC services are accessible and suitable for people with dementia and their carers.  All care staff are receiving dementia training and we are runing Dementia Friends sessions for all staff, including our shop managers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges are to ensure our core hospice services are accessible based on need and not diagnosis and that this includes a skilled and confident workforce in supporting people with dementia at end of life, whether this be indirectly in supporting care homes or directly.  Our consultation with staff would suggest there is recognition of the need for a dementia strategy and that we will need to work with partners to ensure we add value to existing care services.

Member website


2. Actions

  • Providing a link member of staff for dementia enquires

    We have employed a dementia support worker who will help with enquires about dementia either from staff in the community who identify patients who may need support, or from external people phoning in for advice.

    A service directory is being developed for each locality that is covered by the hospice of all services in that area. This can then be sent to patients as part of an information pack.

    Being implemented

    2016 - Fourth Quarter Update

    The event at Uttoxeter was well received and another awareness day is being planned for February

    2016 - Third Quarter Update

    The dementia support worker is now organising a community support marketplace event in Uttoxeter. Several services involved in providing for dementia, including Alzheimer's Society and Age UK, have been invited. The event will be free and open to the public so they can come to see what support is available for them.

  • Increase dementia awareness within the hospice workforce - across the group

    Run a dementia friends session for all hospice group staff.

    Review the number of people who have completed Dementia Friends and/or the Dementia E-Learning course and aim to increase the proportion of the workforce who are dementia aware.


    2016 - Fourth Quarter Update

    63 members of staff have been made Dementia Friends.

    A recent awareness day invited staff to come along to hear guest speaker Tommy Whitelaw, who cared for his mother with dementia. Another awareness day will be held in February 2017

    2016 - Second Quarter Update

    Dementia Friends sessions are now being held regularly across the hospice for both staff and members of the public

    2016 - First Quarter Update

    We are now including dementia friends sessions as part of induction for new staff and volunteers

  • To develop partnerships to explore where/how St Giles can contribute to the care of people with dementia and their families

    Meetings are taking place with a local charity to explore running some of our 'thinking and planning ahead' workshops with their members.  We are discussing sensititives regarding this.

    We have supported a number of people with a diagnosis of dementia via a primary care project, we are planning to invite these people and their carers to an event at the hospice to explore 'thinking and planning ahead'.

    Initial Scoping

    2016 - Fourth Quarter Update

    St Giles Walsall is running a service in partnership with Pathways 4 Life to try to reduce unnecessary hospital admissions for people with dementia who are living in care settings. This service was initially commissioned in June 2015 and has been extended until June 2017. The service has founded the steering group which brings together services from across Walsall to discuss how best to support people living with dementia

    2016 - First Quarter Update

    We are now beginning to make connections with the Alzheimer's Society and Age UK to discover what services are out there to support people with dementia and their families and also to see how we can work together

  • Work towards Dementia Friendly Shops and Buildings

    We aim to make all of our shops and buildings Dementia Friendly.  This will be starting with our charity shops - we have approx 31 across South Staffordshire, North Birmingham and Walsall.  All shop staff will be trained and we will be sourcing support to help us consider any environmental improvements we can make.

    Initial Scoping