What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

City West Housing Trust

City West Housing Trust own and manage over 14,600 properties in the West Salford area. We are a not-for-profit organisation and have founded strong relationships with partners and customers. We offer a diverse range of properties from family accommodation to sheltered housing and extra care, offering support delivered by dedicated teams. As part of a £235 million pound investment programme over the first 5 years we have significantly improved the homes of our customers and will continue to do so through new initiatives with older people and dementia as a primary focus.

Updated:
17 August 2016
Location:
North West
Sectors:
Housing Sector
Local Alliances:
Salford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have developed a purpose built a 66 unit extra care scheme (Amblecote Gardens) built with many dementia friendly aspects. Our sheltered housing offers the support of a dedicated scheme manager who can work with customers with dementia in regard to their specific needs.

City West are committed to providing a home for life for older people, ensuring that they feel supported whilst retaining their independence, enabling choice and fostering a sense of community. Support is tailored to individual and changeable health, well being and financial circumstances and signposting and advice is available to enable this further.  

We endeavour to make our buildings and communal areas as dementia friendly as possible within structural constraints paying attention to the experience of customers affected by dementia.

Our Independent Living Service provides and supports a number of initiatives designed to support our customers with dementia, their carer’s and families inclusive of specific dementia tailored sessions. We are in the process of developing dementia cafes utilising sheltered schemes as a base. Our service overall is highly regarded by customers allowing each customer to feel valued and listened to. 

We work closely with partner agencies and have recently been working on a large scale integrated care project helping to shape to future of services for older people in Salford inclusive of those affected by dementia. We aim to improve the health and well being of our customers with a partnership approach.

We are running a programme to provide mandatory Dementia Friends training to all staff.  This training is also open to all customers, family and friends. A number of our staff are also Dementia Champions so that we can ensure that we enable greater support across the business for customers affected by dementia and additional support for staff working with people with dementia or a potential diagnosis. We also aim to spread the dementia awareness message through literature to customers and have recently sent information to our leaseholders

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Maintaining a collective knowledge and understanding of dementia which is so individual is an on-going challenge to all which can be met through on-going and thorough training at the required level.

Enabling customers to live in their chosen accommodation and to remain independent for longer within their home is also an on-going challenge given cuts to services and care provision as an additional support network.

Local authority reduced budgets and an increased demand on services is challenging. This has in many cases has lead to a lack of preventative care, resulting in customers moving from their preferred place and home and impacting on their right to choice and an adverse effect on their well being.

Dementia diagnosis, if delayed can have an adverse effect on other customers living in a shared environment. A challenge is educating staff on the signs and symptoms of dementia to ensure accurate signposting to relevant agencies completed in a timely manner.

A further challenge within a shared environment is balancing time between customers with varying need and the additional needs presented by a dementia diagnosis. Improved staff knowledge and knowledge of support networks is equally key here.

Raising the aspirations of our customers, in particularly our older and vulnerable customers and those affected by dementia can be challenging given historical stereotyping and a lack of inclusion within society. Providing customers, their families and friends with access to information and practical knowledge around health and well-being promotes inclusion and a sense of worth. By understanding, informing and accepting we are committed to supporting all our customers to live independent lives despite their circumstances.

 

 

2. Actions

  • Active training across the business

    We are committed to a programme of providing dementia training to all staff inclusive of City West staff at all levels and City West Works staff in addition. This programme will also see additional training for a number of staff across the business who have an additional interest in promoting the needs of customers with dementia through their job role and to allow sufficient coverage across the business. These staff members can then act as points of contact for staff who are dealing with customers with dementia or suspected dementia to enhance the support provided. City West in addition is committed to training contractors, customers, friends, family and advocates where appropriate to promote dementia friendly communities.

    Status:
    Delivery
  • Review City West Independent Living Accommodation to enable a dementia friendly environment.

    City West seeks to ensure that the accommodation provided to older people through sheltered and extra care is as dementia friendly as possible. A review of this accommodation is underway in order that changes can be made to improve the experience of customers with dementia and to promote their independence as far as possible.

    Status:
    Planning
  • Embed dementia as a key factor and focus to housing related policies and procedures.

    Work is underway to review all housing related policies and procedures taking into consideration the impacts of dementia in regards to delivery. City West is in the process of developing a specific policy and procedure in relation to dementia and dealing with customers who are affected. This policy and procedure can then form an intrinsic link to other policies and procedures as a driver for promoting the needs of customers affected by dementia.

    Status:
    Planning
  • Promote partnership working with the Alzheimer’s Society and other organisations.

    City West is committed to working with the Alzheimer’s Society and other organisations to promote the experience of services, promote independence and enhance service provision to customers. This will be achieved through working with the Alzheimer’s Society and other organisations in regard to tailored projects, through working with Salford City Council in regard to the Integrated Care Programme and through developing external links to promote dementia friendly communities.

    Status:
  • Promote partnership working with the Alzheimer’s Society and other organisations.

    City West is committed to working with the Alzheimer’s Society and other organisations to promote the experience of services, promote independence and enhance service provision to customers. This will be achieved through working with the Alzheimer’s Society and other organisations in regard to tailored projects, through working with Salford City Council in regard to the Integrated Care Programme and through developing external links to promote dementia friendly communities.

    Status: