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Slattery Ltd

Slattery Patissier and Chocolatier sells a wide range of treats and food based gifts, bespoke cakes and award winning jams, chutneys and curds. Premises include wedding cake showroom, Masons dining room, bakery, and Slattery School of Excellence.

Updated:
7 October 2015
Location:
North West
Sectors:
Retail
Local Alliances:
Bury Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing a dementia friendly customer service and environment to encourage people living with dementia to visit our premises and feel comfortable here. This will improve their confidence and well-being and help to reduce the stigma which still exists around the condition.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of understanding amongst our staff and current customers about the challenges experienced by people living with dementia (and their carers) and what we can do to make life better for everyone.

Member website

www.slattery.co.uk

2. Actions

  • Improve Staff Awareness

    Encourage all customer facing staff to complete the on-line Dementia Friends registration and/or attend local Dementia Friends / Customer Awareness sessions and provide access to the booklet 'How to help people with Dementia - A guide for customer-facing staff'

    Status:
    Planning
  • Make the environment more Dementia Friendly where possible

    Review the customer environment using checklist provided and make any immediate changes we can now, noting those we can make at the next refurbishment

    Status:
    Planning
  • Support the Dementia Friendly Communities campaign in the area

    Join the local Dementia Action alliance and display the Dementia Friendly Communities logo publicity, informing customers why this is important

    Status:
    Planning