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Argo Life & Legacy Ltd

Argo is all about living, support and advice. It takes a new approach to advising retirees, those living with dementia and their families on all aspects of life and living and will help to plan for the future with wills, powers of attorney, care funding advice, care planning advice and by building support packages for care and ongoing living

3 October 2016
South East
Local Alliances:
Kent Dementia Action Alliance, Ashford (Kent) Dementia Action Alliance, Thanet Dementia Action Alliance, Shepway Dementia Action Alliance, Dementia Action Alliance Faversham, Dover and Deal Dementia Action Alliance, Dartford, Gravesham and Swanley Dementia Action Alliance, Swale Dementia Action Alliance, West Kent Dementia Action Alliance, Canterbury Dementia Action Alliance, Sandwich Dementia Action Alliance, Medway Dementia Action Alliance, Rye & District Dementia Action Alliance (RDDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We put those living with dementia and their families at the heart of everything we do. It is not about us but them. We take the time to listen and think before advising to ensure that the best outcome for the individual and their family can be achieved. We meet people in their own homes to ensure that stress levels are kept to a minimum enabling a sensible conversation to take place without unnecessary pressure. Communication is at a level that the individual understands free from jargon or complexity. We plan with families, practically for the future to ensure that financial, health and social stability can be maintained. In providing our support we work with local companies, charities and organisations to provide a cohesive and joined up approach to the provision of advice and support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Diagnosis of dementia across Kent is challenging. Often we see clients who have no diagnosis and no support. Our challenge is to ensure that all of these undiagnosed individuals are referred by us to dementia organisations for further support and advice to have the help they deserve. Provision of information in a joined up manner is also a challenge but by working effectively and in a SMART manner with other organisations we can help to overcome the disjointed information service that currently exists. Moreover, the provision of information to individuals to enable them to make the right decisions at the right time is the biggest challenge and effective communication and training can overcome this.

2. Actions

  • To improve the provision of information in relation to dementia care in Kent

    Although a big task it is not one that cannot be achieved.  Argo aim to improve the provision of information in relation to dementia care in Kent by talking to our clients about effective practical planning for living with dementia in relation to wills, powers of attorney, care fee planning and care funding and working with third party organisations to improve their knowledge of these key critical areas.


    2016 - Fourth Quarter Update

    We are now in talks with the Forget Me Not Groups to set up meetings to review our documents to make sure they are dementia user friendly.

    We are now reviewing our documents to make sure they are compliant with DEEP guidelines.

  • To train our staff in dementia awareness

    We will ensure that all of our staff are either Dementia Champions or Dementia Friends by making this one of their key performance indicators in their appraisals.


    2016 - Fourth Quarter Update

    We now want to train our staff to acheive a higher level of dementia awareness. We are signed up to providing additional training with Dementia Inspired. Two of our staff have already received training and the remainder will take place in the next quarter.


  • Attend and become involved with Dementia Community projects in Kent

    Identify from KCC the Dementia Community projects which are ongoing in Kent and become a member of the community forums in our locality


    2016 - Fourth Quarter Update

    We have attended and presented at two Hot Potato Conferences. We are now active members of Maidstone, Tonbridge, Tunbridge Wells, Sevenoaks, Gravesend, Swanley, Dartford, Faversham and Sittingbourne Dementia Friendly community groups. We also sit on the DGS, Medway and West Kent DAAs and are present at the Kent DAA meetings.

    We are sponsoring and going to be at the Dementia Awards Ceremony on 24th October 2016.