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Rother District Council

This Council provides the best possible value for money and quality of services for the district’s residents and businesses. These services include housing; waste and recycling collection; street and beach cleaning; planning and building control; housing benefits; leisure, arts and culture; environmental health; coastal management and further statutory provision. The Council works in partnership with other public and private organisations such as the Police, East Sussex Fire and Rescue Service and other community representatives to plan, support, encourage or monitor other services and support local need.

Updated:
1 June 2018
Location:
South East
Sectors:
Local Authorities
Local Alliances:
Bexhill Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Promote and support Bexhill Dementia Action Alliance.
  • Endorse local support services for people with dementia and their carers.
  • Deal with and assist customers on the telephone, face to face at Council offices, in the community, and by e-mail, letter, via our website and social media.
  • Improve staff awareness and understanding of dementia: resulting in improved customer service.
  • An appreciation of differing needs of all our customers.  We want our staff to understand and support differences and illness, including dementia and to be able to provide good advice and effective sign posting.
  • Accessible information for people with dementia and their carers e.g. housing benefits advice, housing options.
  • Inclusion for those with illness, re-enforcing that we are here, the council is here to explain and to help and that in shaping our future and current service provision everyone is not only entitled but welcome to share their views.
  • Champion an awareness of dementia with key partners and through local forums e.g. Parish Councils, local businesses, Senior Forums,  Local Strategic Partnership, Healthy and Wellbeing Forums and community groups.
  • Support other third local sector organisations that provide support to people with dementia and their carers.
  • Dementia is an absolute challenge to an ageing society and a demographic such as Rother, this Council remains fully committed to back the Bexhill Dementia Action Alliance and in supporting any individual resident.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

This Council does not directly deliver services such as housing stock or health-related services. Our role will at times be one of influencing and supporting others to make behavioral change rather than being in direct control of change.

We need to identify the right level of training for our staff and to fit in the delivery of the programme to cause minimum to front line service delivery.

Due to both financial and staff resource reductions to the Council, it is important that we provide a quality service effectively meeting the needs of our customers.

Member website

www.rother.gov.uk

2. Actions

  • Our initial commitment is to train key staff and staff who have the greatest face to face contact with our residents. The Bexhill Dementia Action Alliance is doing Dementia Awareness training for staff, Directors and Councillors. Also one of Rother’s Co

    Our initial commitment is to train key staff and staff who have the greatest face to face contact with our residents.  The Bexhill Dementia Action Alliance is doing Dementia Awareness training for staff, Directors and Councillors.  Also one of Rother’s Councillors has completed the Dementia Champion training as well and supports the Bexhill Dementia Action Alliance. The Equalities Officer would like to do the Dementia Champion training in the next year, when the training is available locally.

    We will also look into introducing dementia awareness for our elected members for 2015.

    This Council does not directly deliver services such as housing stock or health-related services. Our role will at times be one of influencing and supporting others to make behavioural change rather than being in direct control of change.

    Status:
    Initial Scoping
  • Promote and support Bexhill Dementia Action Alliance

    We are active founder members of Bexhill DAA.  We have supplied printing for postcards advertising the Dementia Awareness Week event and will continue to support the group practically.

    Status:
    Initial Scoping
  • We will provide accessible information for people with dementia and their carers e.g. housing benefits advice, council tax.

    At the moment  the Council offers home visits for benefits and council tax services for people that at are caring for others that have dementia and we should make people more aware of this service and also if people want the information in accessible format they can ask by request.

    We are supporting Bexhill DAA on events and advertising the home visit service and reviewing information to make it more accessible, through pictorial images as well as plain English text. Also we are working with Bexhill DAA in putting together a directory of local dementia services, so that staff can sign post people to local services that are available to them.

    Status:
    Initial Scoping