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Citizens Advice Southend

Citizens Advice Southend is a charity offering quality assured advice and support. Our services are free, confidential impartial and independent. Many people have multiple problems and problems are often inter-related. Long-term health conditions, mental health problems and drug and alcohol addictions can compound issues further. We are unique in being able to offer holistic advice on any area of law and general issues. Clients can be advised on income maximisation and offered financial capability advice to make best use of their income (eg budgeting, energy best deals) and to avoid debt (e.g. understanding and avoiding costly credit). In 201415 our general advice service helped 6,555 unique clients. 31%, 2,032 clients were recorded as disabled (14%) or with long-term health problems (17%). The actual number is higher because of those whose disability/ health status was undisclosed. 12%, 787, were 65+.

Updated:
3 May 2018
Location:
East of England
Sectors:
Other, Charity
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

A number of our clients will be living with dementia or care for someone living with dementia.  Improving access to quality assured advice and information would help them live better and deal with any problems they are experiencing.   At Citizens Advice Southend we aim to support people to live well with dementia.  When referring a client to another organisation the client must have understanding about  the reason for the referral to avoid any unnecessary confusion or distress.   

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Whether the client is able to explain their needs appropriately and/or if the information and advice being given is being understood.

Not all our Advisers have undertaken the Dementia friends awareness session.

Maintaining confidentiality.

Member contacts

www.southendcab.org.uk

Member website

www.citizensadvicesouthend.org.uk

2. Actions

  • Supporting Southend Dementia Action Alliance and Dementia Friendly Communities

    Citizens Advice Southend is a member of the Southend Dementia Action Alliance and a significant number of our Advisers are dementia friends.  We are committed to working in partnership to develop a dementia friendly community.

    Status:
    Delivery

    2018 - First Quarter Update

    We participated in #Essex Dementia Day on 19th January 2018

    We tweeted information about the events being held on the day, we wore blue and tweeted some photos.

    We will attend the awareness raising session about the Dementia Community Support Team on 7th February 2018

    2017 - Fourth Quarter Update

    We have met with Cassie Searle.

    We will participate in Essex Dementia Day on 19/01/2018

    We will consider offering another Dementia Friends training session in the first quarter of 2018.

    2017 - Second Quarter Update

    We supported Dementia Awareness Week through social media

    2017 - First Quarter Update

    We supported Essex Dementia Day on 20th January through Social Media

    2016 - Fourth Quarter Update

    We remain involved in the Southend Dementia Action Alliance and promote dementia friendly activities to both our clients and our paid staff and volunteers

    2016 - Second Quarter Update

    We will have an information stand at the Dementia Awareness Week event in Chalkwell Park on 16th May 2016.

    2016 - First Quarter Update

    We participated in the Essex wide Dementia awareness day on 20th January 2016 by holding a 'Wear it Blue' Day.

  • Support people with dementia and their carers to access the information and advice they need

    Recognise that people with dementia may need additional support to provide us with the information we need to help them address the problem(s) they are facing and may need to be referred to appropriate services.

    Status:
    Being implemented

    2018 - Second Quarter Update

    We attended the Peaceful Place Support Group on 3rd May 2018 to highlight the services offered by Citizens Advice

    2016 - Fourth Quarter Update

    We obtain updated resources and information from being a member of the Southend Dementia Action Alliance to help us better help our clients and their carers who are living with dementia.

    2016 - Second Quarter Update

    We attended the Dementia Awareness Week event at Metal on 16th May 2016

    2015 - First Quarter Update

    New Member

  • To improve our client areas to become more dementia friendly

    We have a clock in our waiting room showing the date and time.   .  When undertaking any maintenance work we will consider the needs of people living with dementia.

    Status:
    Implementation

    2017 - First Quarter Update

    We have completed the refurbishment of our waiting room.

    2016 - Fourth Quarter Update

    We will undergoing a refurbishment of our premises in November 2016 and we will ensure our new waiting area for client is 'dementia friendly'

    2015 - First Quarter Update

    First update

  • Ensure that our premises are dementia friendly.

    We have recently installed an automatic door making access to our offices easier. 

    We will undertake an ongoing review of our offices and signage using information provided by the Alzheimers Society and others.

    We will change toilet seats if needed. 

    Status:
    Being implemented

    2017 - Fourth Quarter Update

    We have installed an automated front door which has made access to our offices easier.

    2016 - Fourth Quarter Update

    We will undergoing a refurbishment of our premises in November 2016 and we will ensure our new waiting area for client is 'dementia friendly'

    2016 - Fourth Quarter Update

    Update our facilities.