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Kalsons Chemists

Kalsons Chemist is a dispensing chemist located at 138 Hobleythick Lane in the Essex town of Westcliff on Sea.

Updated:
10 December 2015
Location:
East of England
Sectors:
Pharmaceutical
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Community Pharmacy has a vital role in managing patients with dementia and supporting them their carers’ and families.

We aim to support the patients diagnosed with dementia or help identify potential patients to the GP.

We also support families and carers of patients with dementia on a daily basis as part of our professional role

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The key challenge is ensuring that we pick up all potential patients and also help create a location or point where people can come for that support.

Staff training is a key issue as this will enable appropriate action and understanding for those users of our service.

2. Actions

  • Ensure all staff are provided with adequate training to meet the challenge

    We now have two trained Demntia Champions in the organisation and all staff are now Dementia Friends. A Dementia Friends Champion has been appointed to deliver awareness sessions to colleagues and this is in progress

    Status:
    Completed

    2015 - First Quarter Update

    New Member

  • Provide information and support for customers

    We will distribute Alzheimer’s Society’s guide for customer-facing staff

    We will review the environment and signage of our public spaces using a dementia friendly checklist to ensure they are as accessible as possible

    Display Dementia friendly posters to identify the pharmacy as a source of support

    Status:
    Completed

    2015 - Fourth Quarter Update

    Dementia services and information is now available and accessible to all staff. Material relevant to carers and patients is now displayed or printed on request.

    2015 - Fourth Quarter Update

    Dementia services and information is now available and accessible to all staff. Material relevant to carers and patients is now displayed or printed on request.

    2015 - First Quarter Update

    New Member

  • Support the Southend Dementia Action Alliance

    We will take part in our Local Dementia Action Alliance and attend meetings where possible

    Status:

    2015 - First Quarter Update

    New Member