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Home Instead Senior Care Southend-On-Sea

We are passionate about changing the way home care is delivered to elderly people by focusing on high quality person centred care. Our aim is to support our clients to stay in their own homes for longer and maintain their independence and dignity. We provide a caring, responsive and reliable service in the Southend-On Sea and surrounding areas. Poor experiences with family members are our motivation for ensuring our services reflect our own high expectations of how home care should be. Our objective is to create a unique care plan which is individual to each of our clients, which is flexible and routinely monitored to stimulate and improve their quality of life. Home Instead CAREGivers are our most important resource, caring and dependable people who will go that extra mile. We have a strict recruitment process. Many of our Caregivers have already had experience of personal care, home help or companionship when they join our team.

14 September 2018
East of England
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We believe in building a relationship of care and trust between our clients and CAREGivers. Our companionship based approach to care for older people and those suffering a form of dementias, is based on highly professional, individual needs and desires assessment, detailed care plans and thorough risk assessments. Our CAREGivers are specially selected for their caring and compassionate natures, are highly trained and thoroughly vetted.  We have rigorous and systematic quality assurance procedures in place to ensure our high quality services are consistently delivered.  

Clients, families and other professionals are always engaged in this process so those with dementia/ carers have personal choice and control over decisions. We aim to enhance client independence, quality of life and life choices including continued residence at home. This is integrated properly with other carer and family help so it maximizes all round support.

Our care manager leads the care process. Caregivers are personally matched and introduced. We promote maximum two way contact so clients and families get exactly what is needed on a schedule to suit. No visit is less than an hour as that is essential to a truly one to one service.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1. Raising awareness about our approach to dementia care for people living at home throughout the community. It is highly regarded and appreciated by all of our clients  but presently less well known than the ‘task based’ options we reject.

2. Educating people not to compare our care at home services to those of others on the basis of price alone as our services are entirely individual and bespoke.

3. Recruiting sufficient numbers of potential part-time caregivers, who live in each of the local areas we serve, and educating them with a deeper understanding of the services we provide..

4. To continue to with our thorough education programme to ensure that all CAREGivers are qualified in  our full in-house City and Guilds Accredited dementia training

2. Actions

  • Improve the Skills of all CAREGivers

    We will improve the skills of all CAREGivers by delivering high quality education programmes and all CAREGivers will be qualified in the Home Instead City and Guilds qualification in Alzheimer’s disease and Other Dementias by October 2015.  New staff will be trained as part of their continuing education programme.

    Initial Scoping

    2015 - First Quarter Update

    New Member

  • Raising Community Awareness of Dementia and the effectiveness of specialised care

    We will continue to educate local commercial organisations and charities in a deeper understanding the nature of dementia and how to respond appropriately when dealing with people living with dementia or their family members. Our programme is based upon the Home Instead Alzheimer’s Disease and Other Dementias City and Guilds accredited qualification for CAREGivers and is also designed to spur community involvement and should assist in the development of Dementia Friendly Communities.


    2015 - First Quarter Update

    New Member

  • Raising the skills of family members

    We are committed to continuing to deliver free education for families of those touched by dementia via our Dementia Family Training programme as systematically as possible so it is available to the maximum number of those affected.


    2015 - First Quarter Update

    New Member

  • Dementia community workshops

    Bi monthly, three hours long and open to all.

    We cover:

    • managing challenging behaviours/meeting unmet needs.
    • What is Dementia?
    • Diagnosis process
    • Resources available

    2018 - Third Quarter Update

    Continuation of training workshops