British Transport Police - North East Region

We are the national police force for the railways. Every day, we police the journeys of over six million passengers. Our aim is to keep you safe and make you feel secure while you travel.

Updated:
15 February 2018
Location:
Yorkshire and Humber
Sectors:
Transport Sector
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, York Dementia Action Alliance, Scarborough Dementia Action Alliance, Hambleton Dementia Action Alliance, Selby & District Dementia Action Alliance, Whitby DAA Collaborative, Ryedale Dementia Action Alliance, Richmondshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation's role in delivering better outcomes for people with dementia and their carers?

British Transport Police is focused on delivering a first class specialist policing service for the railway and our mission is to protect and serve the railway environment and its community.

Our vision includes delivering an exceptional customer service experience and to continually review and learn from our customer service in order to develop best practice.

BTP embraces diversity by valuing differences between people and communities, this involves reaching out to, communicating and consulting with communities so we can better understand and meet their needs. We aim to win the trust and co-operation of those we serve so they can help us achieve our objectives and to develop a workforce that reflects the diverse communities we serve.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  Training for officers and staff on Dementia

Learning how to break down barriers to ensure a better understanding from vulnerable persons Linking with outside agencies to enable a greater level of knowledge and understanding. Maintaining levels of dementia awareness amongst our staff after initial training. Encouraging our partners in the railway industry to support delivery of our Action Plan

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Training for officers and staff on Dementia

Learning how to break down barriers to ensure a better understanding from vulnerable persons Linking with outside agencies to enable a greater level of knowledge and understanding. Maintaining levels of dementia awareness amongst our staff after initial training. Encouraging our partners in the railway industry to support delivery of our Action Plan

2. Actions

  • Include dementia as a standing agenda on the Area Diversity Awareness Group

    Status:
    Implementation
  • Identify where dementia may cause a barrier to police being able to deliver a quality service

    Status:
    Implementation
  • Display dementia awareness literature in public facing areas at all police stations.

    Status:
    Implementation
  • Facilitate awareness of the Dementia Action Alliance via use of our external internet and social media functions

    Status:
    Implementation
  • Providing training to all staff to ensure basic dementia understanding

    Status:
    Implementation
  • Aim to work with our partners in the railway industry to assist them in making the railway environment more accessible to persons living with dementia

    We work with our railway partners to assist in supported journeys, encouraging and supporting persons living with dementia to travel by train

    Status:
    Implementation
  • Create an internal network of champions to ensure that we remain committed to promoting dementia awareness amongst our staff and partners.

    We have champions in several of our policing areas who are working with outside agencies and railway partners to build dementia friendly approaches to British Transport Police and the railway industry

    Status:
    Implementation
  • To coordinate railway familiarisation days working in partnership with the train operating companies and the Alzheimer’s Society

    In the Yorkshire / Humberside / North East Area we have encouraged a system of supported journeys for persons living with dementia whereby they are supported during travel to build confidence with using the railway

    Status:
    Implementation