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Scott Bailey, Lymington

We provide legal services and specialise in Elderly Client work.

21 January 2015
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Private Client department at Scott Bailey has many years of experience in assisting families affected by dementia diagnosis, both elderly and younger clients. The department consists of:

  • Shauna Lines (Department Head) over 20 years’ experience as a Private Client solicitor
  • Barbara Robins, over 35 years’ experience as  a Private Client solicitor and registered Dementia Friend
  • Roz Caldwell, 11 years’ experience as a para-legal dealing with Court of Protection, Powers of Attorney and all related aspects.  Roz has also worked for the Older Persons Mental Health Team for a period of time and works closely with Dr Andrew Barker, Consultant Psychiatrist Specialist in Older People. Roz has attended the Dementia Friendly Session at Linden House recently.
  • Joy Dogherty and Hilary Doe, Department Assistants, with many years’ experience.

The Department as a whole already deals with the issues arising from a dementia diagnosis on a daily basis. It is their intention to make all staff dementia aware although in practice, in the firm as a whole, all staff are aware of the issues and will turn to the Private Client department for further advice and assistance. Every matter that we deal with, to some extent, involves assessment of capacity.

We pride ourselves on our friendly and approachable staff and the provision of assistance to the community as a whole. All members of the Private Client department are aware of the need to be patient, to listen and to not interrupt, and to be sensitive to any indication of confusion, frustration or anxiety.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We don’t see any specific challenges in the light of the work that we already carry out. 

Member website


2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

  • Home Visits

    Carry out home visits as people with dementia often feel more comfortable in familiar surroundings

  • Review Office Environment

    Any feasible improvements to reassure people with dementia.  We believe our reception area is friendly and welcoming with good lighting and an open feel.  There is a television screen on the wall which is on during office hours on the news channel with sub-titles and no sound. There are several plants in reception and in Winter, we have an open fire.  We have already replaced the front door mat as clients come in, to a lighter colour.   With any client with a mobility problem, we always ensure they are offered assistance on arrival and departure from the building. 

  • Ensure continuous dementia awareness

    Include in dementia awareness  in training plans to ensure that all staff receive regular information sessions 

    Being implemented
  • Planning for the Future

    Advising people with dementia and their families on recommended legal steps to safeguard both financial and personal welfare


    2015 - First Quarter Update

    New member