AGE Concern Southend on Sea

ACSOS offer a friendship/befriending service for older adults; a low cost transport driver service which offers lifts to and from medical appointments, shopping, day centres/clubs and love ones in hospital/homes, along with information, advice, a ‘handyman’ service to provide assistance with small repairs and signposting for other services and agencies. The friendship/befriending service seeks to provide comfort, friendship and practical help to residents in the borough of Southend on Sea who feel isolated or who need support in maintaining the lifestyle they wish to lead. In addition to providing company, weekly visits also enable the volunteer to monitor the well-being of the person being visited. This is an invaluable service in that any signs of deterioration in the health of the person being visited can be reported to the appropriate authority at the earliest possible stage.

Updated:
21 September 2016
Location:
East of England
Sectors:
Care
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

There is an estimated 31,950 over 65’s in Southend on Sea – 18.3% of residents.   While this figure will continue to increase, a vast number will be diagnosed with some form of dementia, or will care for someone with dementia …. 1 in 14 people over the age of 65 have dementia; 1 in 6 over the age of 80 have dementia.

Our role is to work with other agencies in Southend on Sea and offer services which embrace residents with dementia and their carers.  40% of people with dementia feel lonely; AGE Concern Southend on Sea want to be able to offer them our befriending/friendship service.  34% of people with dementia do not feel part of their community; AGE Concern southend on Sea want to be able to offer them our driver service so that they may socialise and integrate with their community in clubs and day centres.  In order to do this, AGE Concern staff and volunteers need to undertake the correct awareness training.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Challenges facing AGE Concern Southend on Sea is our understanding of dementia, and arranging the training required.  While other agencies have agreed to help with the awareness training, it is the co-ordination and resource required to arrange the training for c.120 staff and volunteers …. including venues, resource, time.

Member contacts

www.acsos.co.uk

Member website

www.acsos.co.uk

2. Actions

  • Awareness Training for all staff and volunteers

    Having now registered to become a Dementia Friends Champion, will be able to train more of our volunteers who are available and different times and dates. Plan to have all current volunteers who are interested in becoming a Dementia Friend trained by end of first quarter 2017

    Status:
    Being implemented

    2016 - Second Quarter Update

    Thirty two of our volunteers have now had dementia awareness training and are 'Dementia Friends'. 

  • Telephone befriending

    We are now providing telephone befriending to a number of end users on a weekly basis.

     

     

    Status:
    Being implemented

    2016 - Second Quarter Update

    The upgraded office telephone system has now been implemented and we have a volunteer telephone befriender spec lodged with SAVs. 

    Starting to implement the telephone befriending process which will include early onset dementia and their family as recipients.

  • Communication Plan of our services

    Other Agencies are now aware that we are able to offer telephone befriending to end users.

    As a pilot, we are also face to face befriending a Dementia Residential Home (rather than an individual).  This is the first time we have implemented this, and if successful, will look to replicate across other Dementia Homes.

    Status:
    Being implemented

    2016 - Second Quarter Update

    Other Agencies are now aware that we are able to offer telephone befriending to end users.

    As a pilot, we are also face to face befriending a Dementia Residential Home (rather than an individual).  This is the first time we have implemented this, and if successful, will look to replicate across other Dementia Homes.

    2015 - First Quarter Update

    New Member

  • Keep up to date with and support the work of the Southend Dementia Action Alliance

    Age Concern Southend will continue to support the SDAA and the vision for Southend-on-Sea to become a Dementia Friendly Community, by attending Steering Group meetings and working in partnership with Southend-on-Sea Borough Council to achieve this.

    Status:

    2015 - First Quarter Update

    New Member