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Polyflor Ltd

Polyflor Ltd is a leading manufacturer of commercial and residential floorcoverings, operating successfully throughout the world. Established in 1915, we are a family owned business based near Manchester, UK operating in a multitude of sectors, with an extensive network of agents, distributors and wholly-owned subsidiaries throughout all markets, to ensure excellent product and sample availability. Polyflor has dedicated personnel within its sales force, technical department and design team to provide comprehensive customer support. We are constantly striving to improve processes and products to reflect the changing demands of the marketplace. Over the last decade, ca. £34 million has been invested in plant and equipment, enhancing and expanding our product portfolio to provide added value for our customers. The foundation of Polyflor’s success is our customer focus and we work closely with many in the specification chain such as contractors, architects, specifiers, end users and flooring distributors, understanding their requirements and providing the ideal flooring solution for any installation. The floor is a key interior space that projects a homely, welcoming and non-institutional feel to residents, patients and staff within the built environment. Polyflor offers a variety of products to meet these positive outcomes, promoting wellbeing and user reassurance, with our flooring regularly chosen to be installed within many areas in the health and specialist care sector.

13 May 2016
North West
Care, Health, Hospitality, Hospitals and Hospital Trusts, Housing Sector, Local Authorities, Medical, Other, Pharmaceutical, Schools
Local Alliances:
Bury Dementia Action Alliance, Oldham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our aim is to closely understand the needs and expectations of our end clients, including residents, families and staff during our product development process. This takes into account embracing the elements of flooring design that will help make the experience of the person living with dementia more comfortable whether at home or within a care facility. We are also committed to offering relevant product guidance to specifiers, highlighting existing Polyflor ranges that are more suited to use within dementia-led facilities, before a more thorough environmental building assessment is undertaken by our customers. Through our status as a partner organisation of the International Dementia Design Network and our planned support to the Salford Dementia Institute, we hope to be part of relevant research that feeds into our NPD process. We are committed to extending our partnership with Natalie and the University of Salford in particular the International Dementia Design Network. We are also hoping to be involved in the potential refurbishment of a 'Dementia Hub' at the Salford Dementia Institute through the supply of appropriate 'dementia-friendly' flooring, free of charge. We would also like to be involved in the research angle too and when complete, the dementia hub will be undertaking research with people living with dementia. We hope to feed into this research by gaining empirical feedback on flooring design that will help fuel our new product development activity for the future and also offer us guidance on current ranges we have available that are perhaps not suitable for those coping with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1. Ensuring colleagues understand Polyflor's involvement in supporting the University of Salford and our partner status within the International Dementia Design Network. 2. Ensure colleagues understand what dementia is and the impact on the person and the family, offering support as required 3. Fitting any activity into work flow and busy schedules

Member website


2. Actions

  • Develop relationship with International Dementia Design Network & School of Built Environment

    We are committed to extending our partnership with Natalie Yates-Bolton at the International Dementia Design Network.  This will be through regular contact by telephone and e-mail and attending relevant events. 

    We also wish to continue to develop our relationship with Marcus Ormerod and Rita Newton at the School of the Built Environment at the Unversity of Salford. This will involve meetings, discussions over telephone and e-mail, along with joint collaboration on marketing content to raise the awareness of dementia and promoting the specification of specific flooring to make the interior space more comfortable for those living with dementia


    2015 - Fourth Quarter Update

    October 2015 -  Ongoing action

  • Support to the Salford Dementia Institute - donation of flooring

    There is an ongoing project to look at refurbishing the 'Dementia Hub' at the Salford Dementia Institute to create a space that is conducive to the needs of those living with dementia.  The project is currently at the phase of applying for funding.  This is being undertaken by Ellen Robotham at the University of Salford. Once funding to build the space has been agreed, Polyflor is looking to supply appropriate 'dementia-friendly' flooring free of charge with the knowledge that those with dementia may be visiting the centre and will need to feel comfortable with the surfaces on the floor and around them, encouraging less agitation.

  • Research - Salford Dementia Institute

    Once the new Salford Dementia Insitute is open, Polyflor has discussed being involved in the research angle. The dementia hub will be undertaking research with people living with dementia and we hope to feed into this research by gaining empirical feedback on flooring design that will help fuel our new product development activity for the future and also offer us guidance on current ranges we have available that are perhaps not suitable for those living with dementia.  This may involve focus groups viewing product or round the table discussions with carers, families or those living with the condition.

  • Employee Engagement

    Selected employees to look at becoming Dementia Friends and undertaking appropriate traning.  The company employees should also be made aware of Polyflor's support as mentioned in the other actions and become aware of what dementia is and the impact it has. 

    Initial Scoping