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Bedfordshire Fire and Rescue Service

Bedfordshire Fire and Rescue Service provides the following services to the communities of Bedfordshire: Prevention: Helping people to stay safe through education and advice Protection: Inspecting buildings to ensure that they comply with relevant fire safety legislation Response: Attending emergency incidents Our organisational objectives are: 1. To respond effectively, manage risks and reduce the number of emergency incidents we attend 2. To ensure high standards of corporate governance and continued service improvement 3. To develop our employees and create a safe, fair and caring workplace for our staff To deliver this we have operational staff based at 14 Community Fire Stations throughout the County and also work closely with a wide range of delivery partners. In addition, our main HQ site at Kempston hosts our control centre, workshops and training centre and many of the vital non-operational support staff functions.

7 November 2018
East of England
Emergency Services Sector
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Fire and Rescue Service has a key role to play as a well-respected and efficient public service with a proven track record of delivery of services including a focus on prevention work. This manifests itself in Fire and Rescue Services up and down the country being involved in protecting the most vulnerable members of our society from the effects of fire, particularly in the home. 

This clearly contributes in some degree to several of the National Dementia Declarations.  More specifically, our local experience and knowledge in prevention work means that we can target, via our Customer Insight processes, vulnerable members of our community including those with mental health issues and provide them with essential fire safety advice alongside our program of 'Safe and Well' checks and where appropriate refer them for additional support or services. 

The Safe and Well checks are delivered by Home Fire Safety Advisors working within our specialist Prevention teams, operational Firefighters and a range of partners who provide this service on our behalf. BFRS will ensure that those delivering the checks are aware of the signs and symptoms of  dementia, are able to access Dementia Awareness training, and that all Safe and Well packs include information on dementia along with referral forms to Alzheimer’s society. 

We believe that these actions will help the Service to identify signs of dementia, enable those whom staff have concerns about to be appropriately assessed and if diagnosed receive the support of specialised services so that they can live independently in their own homes for longer whilst protecting them from the dangers of fire. 

We also refer vulnerable members of our society to other agencies, including Safeguarding partners, if we have a concern thus giving them access to a wider range of care and support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Awareness for our staff of the significant issues that dementia is causing society and the projected growth in the number of people suffering from dementia is a key challenge for us.  In addition, getting our partners to understand the role that Fire and Rescue Services can play in assisting with initiatives that can promote independent living is also a challenge for us.

We also need to continually work with partners to promote that new builds incorporate simple design methods for people with dementia as well as raising awareness of linking technology e.g. smoke alarms and telephones on shared circuits.

We believe these actions will enable people suffering from dementia to live in their own home without a heightened risk of fire whilst balancing this against the cost of providing bespoke services in an era of austerity.

Member website


2. Actions

  • Educating Our Staff

    In support of our on going education and awareness programme for all our staff in regard to dementia. Dementia training will be delivered to manager's as part of the management briefing programme in December 2018. We will promote the Alzheimer's Society guide to talking about dementia to all staff. We will ensure that dementia awareness information is included in our 'safe and well' packs In addition, we will continue to engage with all of our partners and ensure that we contribute to their objectives in regard to protecting those people in our society are affected by dementia.


    2018 - Third Quarter Update

    A Dementia Action Plan 2018 - 2020, that lists 14 actions below has been approved at the Community Safety Team Management meeting. 1 Promote the on-line dementia friends training to all staff and monitor uptake 2 Dementia training to be delivered to managers as part of a management briefing session 3 Promote the Alzheimer’s Society 'guide to talking about dementia' to all staff across the Service 4 Follow up the Dementia training for mangers by contacting station managers to identify operational staff who could become Dementia champions 5 Ensure that operational crews are aware of the referral process when they come across someone who has dementia 6 Referral forms from Alzheimer’s society to be included in safe and well packs. 7 Ensure that the Services website has information on the fire risks associated with dementia and actions which can be taken to minimise risks 8 Ensure that dementia awareness information is included in safe and well packs. 9 Arrange referrals from health sector for safe and well visits for those with dementia 10 Develop partnerships similar to that with the Police around the Herbert Protocol to support those living with dementia, their families and carers 11 Work with partners to promote that new builds incorporate simple design methods for people with dementia. 12 Awareness raising to partners to promote technology is linked e.g. smoke alarms and telephones are on shared circuits 13 Include information on Dementia within the Safe and Well training program. 14 Update the Service’s Dementia Plan
  • Assistive Technology

    We will continue to seek ways in which assistive technology can help us to help people who suffer from dementia to remain living independently and with dignity.


    2015 - First Quarter Update

    We supply alarms for those with hearing impairments and are now researching further bespoke innovative products that we can provide to specific perosns who are at risk in the home.  This together with an appropriate identification and referral process.

  • Establish Bedfordshire Fire and Rescue Service Dementia Champions

    We will build upon the initial awareness training we have had for our Community Safety staff via Dementia Friends training and specific mental health awareness training to provide Dementia Champions within our Fire and Rescue Service.


    2018 - Third Quarter Update

    We are now in the process, working with our Diversity Advisor, to identify workplace Dementia Champions.