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The Good Care Group, Hampshire

The Good Care Group is an award-winning provider of high quality home care that enables people to live in their own homes for as long as possible. Services include 24-hour live in care, day care and a respite service. All professional carers are employed by us – we do not use agency staff, and receive market-leading training and professional development to ensure the very highest standards of care. We are leading the way in supporting those with specialist conditions, including dementia, Parkinson’s, MS, stroke recovery and palliative care, improving overall well-being and quality of life. For more information visit: www.thegoodcaregroup.com We have adopted The SPECAL Method of care for people with dementia, developed by the Contented Dementia Trust. The SPECAL Method has been shown to increase wellbeing, reduce the need for medications and enable people with dementia to stay at home for longer. The SPECAL Method is a model of care which provides a blue print for a contented life, promoting sustainable 24 hour well-being every day for life. This methodology starts with an understanding of dementia from the perspective of the person living with it, and suggests simple strategies which can be employed by family or professional care givers to reduce anxiety and promote well-being for the person with dementia. We have found this method to be both cost effective and extremely accessible to our staff

27 February 2017
Local Alliances:
Hampshire Dementia Action Alliance, Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Good Care Group is a professional provider of live in care services for older people who wish to stay safely and happily in their own homes and communities. 75% of our client base consists of people who are living with dementia, and our clients live across England and Scotland. We have recently launched a local services in Kent, Surrey, Hampshire and Berkshire. We were formed in 2009 by a management team who wanted to make a difference to the quality of care and services provided to people living with dementia. We see our role as that of raising standards in the home care sector; professionalising and revitalising the industry. We aim to set the bar, and deliver a high quality, tailored home care service which enables people with dementia to continue to live at home for as long as they wish to do so, in a state of calm contentment and wellbeing, free from anxiety, and without unnecessary medications or hospital admissions. We believe our service gives precious time and energy back to family care-givers, who can go back to enjoying their relationship with their loved one, and taking pleasure in their own lives as well. As a growing company, with access to both internal and external expertise, we feel well placed to lead the way when it comes to delivering an innovative and effective home based model of care to people with dementia. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge for The Good Care Group will be in finding creative ways of supporting and supervising a disparate and remote staffing team, who will largely be working independently in the client’s own home. Leveraging technology to support communications and identifying a model of care which is relatively straight forward and cost effective to implement and yet highly impactful on client outcomes is key to our success. Creating a local service to Hampshire will enable increased client and carer contact and improved opportunities to link families and care givers across a local community.

Member website


2. Actions

  • Ensure staff are dementia aware

    1. We will provide robust training for our staff – with dedicated mandatory induction training in dementia care, as well as advanced options for carers who wish to specialise.  

    2. All of our regional care managers are undertaking a 12 month course in the SPECAL Method, to ensure they are equipped to full support staff and clients

    Being implemented
  • Help carers understand dementia

    We offer all carers the chance to embark on our diploma in health and social care.

    Being implemented
  • Ensure the right medication

    We will continue to monitor usage of antipsychotic medications in our organisations, and ensure that where a risk has been identified, we use psycho-social techniques to support people displaying distressed reactions. We believe that antipsychotics should always be a last resort

    Being implemented
  • Sharing best practice

    We will continue to build links with external parties, ensuring that we not only share our own ideas and successes, but also are able to leverage the expertise of others

    Being implemented
  • Ensure the needs of our customers are met

    We will continue to build links with external parties, ensuring that we not only share our own ideas and successes, but also are able to leverage the expertise of others

    Being implemented

    2014 - Fourth Quarter Update

    New member