Santander, Winchester

Banking and finance

Updated:
30 December 2014
Sectors:
Finance
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to deliver a high level of customer service to all of our customers no matter their state of health and we wish to make all customers at ease whilst visiting our branches.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Knowledge and understanding.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff members attend a dementia awareness raising session

    Status:
    Planning
  • Appoint a Dementia Champion

    To nominate Scott Jackson to be trained as a Dementia Champion.

    Status:
    Planning
  • Dementia Friendly environment, signage and listing.

    Dementia Friendly environment, signage and listing.

    Status:
    Investigating

    2014 - Third Quarter Update

    New Member