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Winchester City Council

Winchester City Council (WCC) is one of 11 district councils in Hampshire. Covering an area of 250 square miles it has approximately 114,300 residents, 32% of which live within the town area of Winchester. The 3 largest settlements outside the City are Bishops Waltham, Denmead and New Alresford. Part of the district straddles the M27 corridor and urban areas to the south including part of Whiteley and West of Waterlooville. The Council provides a number of services including planning, waste collection, housing, revenues and benefits, environmental health and leisure. It also works in partnership with a wide range of statutory agencies and voluntary sector organisations to deliver key outcomes identified in the Winchester District Sustainable Community Strategy. The Active Communities outcome focuses on the people that work and live in the District, encouraging healthy lifestyles and active participation in their communities and ensuring that they can access the services they need. Dementia is a key priority for WCC. In 2009 the Winchester District had the third highest number of people with a formal diagnosis of dementia in Hampshire - this number is expected to increase from 1,692 in 2012 to 1,900 in 2015, 2,200 in 2020, 2,550 in 2025 and 2,984 in 2030 - it is estimated that more than half of dementia cases are undiagnosed. Winchester will remain in the top half of districts for numbers of people with dementia for the next two decades. Dementia is also associated with a range of other long-term conditions, and has clear links to incidents of accidental fires and injuries. It also has major health and wellbeing implications for carers, many of whom are elderly themselves.

29 December 2014
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Winchester City Council (WCC) has a vision for the district based on “diverse anddynamic communities, where people work together to ensure that everyone has the opportunity to lead a fulfilling life now and in the future”. Ensuring that people with dementia and their carers have equal access to services, providing opportunities to enable an active engagement in community life and listening to their views is fundamental to the Council’s work. WCC aims to ensure that people with dementia and their carers are treated with dignity and respect by understanding staff in a supportive environment.

WCC recognises that it can achieve more sustainable outcomes by working inpartnership and using its community leadership role to influence others. It seeks to coordinate, support and harness the efforts of other individuals and groups that are working to improve outcomes for people with dementia and their carers. The key drivers for this are the Winchester District Health and Wellbeing Partnership Board and the Winchester District Older People Partnership both of which have been
convened by WCC. Addressing issues related to dementia is one of the Board’s key priorities which will provide the focus for the work of a dedicated sub group in the current year.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Winchester District covers an area of 250 square miles which raises a number of challenges in terms of rural isolation and the accessibility of services.

Competing priorities in the face of a continued squeeze on public sector resources.

Building sustainability into any initiatives that are put in place under the DFC project.

The Council’s role will at times be one of influencing others to make changes rather than being in direct control of the required change.

2. Actions

  • Dementia Awareness Raising & Training for Staff

    Requirement for all WCC staff to be dementia aware to be included in
    corporate training programme – i.e. attend Dementia Friends session or similar, either face to face or e-learning. The Council will identify a number of Dementia Champions who are able to deliver dementia awareness sessions to colleagues and elected Members. Building on best practice adopted by WCC’s Housing Team (see 2 below) to offer additional enhanced / specialist training opportunities to relevant
    front line officers. Training to be extended to elected Members and contractors where possible.

    Being implemented
  • Dementia Ambassador

    WCC  intends to submit an application for a nominated WCC officer
    to become a Dementia Ambassador.

    Being implemented
  • Dementia Awareness Training for Customer Facing Officers in Housing

    All customer facing officers whose role involves meeting the needs of
    older people attend bespoke Dementia Awareness training events as standard to develop the skills needed to serve this customer group effectively. Officers with responsibilities for the extra care housing schemes and the Dementia Unit at Matilda Place both hold Level 3 VRQs in Dementia Care and one has attended a 4 week course which enables this officer to train others in Dementia Care.

  • ‘Kit Bags & Berets’ – reminiscence project for veterans with dementia

    Working with the Alzheimers’ Society to establish an activity and
    reminiscence group for ex armed service personnel / retired veterans with dementia and their carers. Public health funding secured.

  • WCC Older Persons Housing Developments - Matilda Place (WCC Flagship Dementia Unit) & Extra Care Housing

    WCC will ensure that the design of housing being developedspecifically for older persons will take account of households’ potential dementia
    needs – current examples below:-

    Matilda Place, a scheme of 20 flats in Winchester City Centre, is currently being redeveloped and updated to provide dementia friendly housing to residents in the Winchester district. The scheme has been designed in line with national framework standards around dementia. Flats will only be let to those who have a cognitive impairment diagnosis.

    The Council is planning a major Extra Care Housing Scheme in central Winchester. WCC will take specialist advice to ensure that the needs of people with dementia are fully addressed in the design of the building.

    Being implemented
  • WCC Grant Support to Voluntary and Community Sector (VCS) Organisations

    To encourage grant applications from VCS organisations for thedirect delivery of projects/initiatives to improve the health and wellbeing of  people with dementia and their carers in the Winchester District, using PR and social media throughout the year and by attending relevant DF meetings to promote the grants programmes.

    Initial Scoping
  • Physical Activity in Care Homes

    The WCC Sport and Physical Activity Team plans to develop physical activity courses targeted at people with dementia in residential care homes.

  • Review WCC Reception Areas

    To review all WCC reception areas to assess whether improvements need to be made to ensure they are dementia friendly.

    Initial Scoping
  • Access to Benefits

    To review processes and procedures to ensure that customers with dementia are able to access benefits and other revenue services.

    Initial Scoping
  • Development of Community ‘Safe Havens’

    Consider the potential to expand the current Safe Places scheme to include people with dementia. In addition, to look at ways in which
    existing community buildings e.g. Tourist Information Centre, Guildhall, Discovery Centre, RPLC etc. could become ‘safe havens’ for people with dementia. A ‘safe haven’ could possibly provide a comfy sofa and table in a secure and friendly environment. Vulnerable members of the community already gravitate towards the TIC to get help or simply have a conversation with a member of the team but at the moment there is nowhere for them to sit and rest while their issues are being resolved.

    Looking ahead, the Destination Management Plan for Winchester commits officers to exploring the potential establishment of satellite Tourist Information Points in the Silver Hill and Station Approach developments where a similar concept could be rolled out. Dementia friendly businesses in the High Street could also be encouraged to offer ‘safe havens’.

    In rural areas, libraries and community centres would be ideal sites for the same approach.

    Initial Scoping

    2014 - Third Quarter Update

    New member

  • Access to Benefits

    To review processes and procedures to ensure that customers with dementia are able to access benefits and other revenue services.

    Initial Scoping