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Marks and Spencer, Winchester

Foods and general merchandise retailer.

29 December 2014
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have training within the organisation, in association with Dementia Training. All members of staff watch videos of example situations that they may face then discuss how they would deal with this.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

None, it is a way of working in our stores to ensure the highest level service for all customers.

Member website


2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff members attend a dementia awareness raising session

  • Charity Days

    Work with local coordinator to raise awareness of charity events and encourage staff to volunteer.

  • Appoint a Dementia Champion

    Nominate an individual to be a Dementia Lead/Champion for the organisation, to ensure the viewpoint of people with dementia is considered in all aspects of the organisation.

  • Dementia Afternoon

    Dementia champion to attend afternoon session to find out more about the scheme and investigate ways to improve further.

    Being implemented
  • Embed the concept of being Dementia Friendly

    Review staff service training and approach, highlighting the importance of being dementia friendly in daily service audits.


    2014 - Fourth Quarter Update

    New Member