What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Harrowells Solicitors

With offices in North & East Yorkshire, Harrowells Solicitors is a regional law firm with a long and successful track record of offering high quality advice to individuals, families and businesses.

19 April 2018
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, East Riding Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Harrowells has longstanding experience of advising families living with dementia, both through its North & East Yorkshire legal service (Harrowells Solicitors) and its specialist team (CNCI) which, on a nationwide basis, focuses on negligence issues relating to care. The organisation employs 120 people and is linked into a number of relevant networks and charitable organisations (including Alzheimer’s Society).

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring all our staff in all our offices are involved in improving how we communicate with, meet and advise people with dementia and their families

Member website


2. Actions

  • Engage our staff in raising awareness of the needs of people with dementia

    Prepared and delivered dementia awareness training sessions for staff across the business

    Delivered Dementia Friends training to a range of private, public and charity sector organisations

    Created Care & Health Group to co-ordinate and build relevant expertise within the business to ensure appropriate advice for clients living with dementia

  • Audit and improve our communication, advice and offices to meet the needs of people with dementia.

    Audited existing documentation and procedures within our Private Client Department to ensure we deliver our advice as hepfully and as sympathetically as possible.

    Made changes to the content and layout of certain documents and adjustments to how we meet and greet our clients

  • Consider how best to share best practice on a periodic basis

    Agree how best to deliver dementia awareness training to new staff and incorporate that into our overall training programme

    Continue providing Dementia Friends training to local organisations


  • Focus on how we can ensure our staff are supported if they have family members with dementia

    Review and potentially modify our existing policies and procedures to ensure that we can provide appropriate support to staff who may themselves need to support family members with dementia.