Adel Pharmacy

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.

Updated:
5 August 2015
Location:
Yorkshire and Humber
Sectors:
Pharmaceutical, Medical
Local Alliances:
Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our pharmacy is part of the local community and has been established for 20 years. Local residents are well known to the pharmacy - the majority on a first name basis.

The key for us is to work closely with Alzheimjer's Society and other support groups to ensure training so that the pharmacy staff can deliver relevant, factual information to the Adel community.

Flexibility is a key so that all members of the team are trained and understand that each person is unique so that our services are develkoped to meet each individual's needs. For example, one member of staff is able to speak Hindi/ Punjabi/ Gujurati - so relevant help and information can be passed on to customers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints are a problem for delivering staff training.

Physical barriers - ie. pharmacy counter

Noise - a barrier to good communication

Busy pharmacy - can give the impression that there is too little time to discuss personal matters with the patient

Patients factors - eg, different people have different expectations

Member website

www.mbhealth.co.uk

2. Actions

  • Premises

    Trying to keep the counter clear

    Keeping aisles clear

    Cear signage

    Radio turned off

    Flooring to be changed to single colour to reduce shadows

    Status:
    Planning
  • Staff and team development

    All staff have become Dementia Friends and have been on the Alzheimer's Society website so they are familiar with it.

    We will appoint a Dementia Champion

    We will develop a simple dementia toolkit

    To attend CPPE or webinar on consultation skills, especially for pharmacist, so that confidence improves

    Status:
    Planning
  • Optimising medicines and patient support

    We will:

    *  conduct a regular medicine review

    *  Lifestyle intervention - eg symptom management to proven fractures due to falls.

    *  review plans recorded in print records made readily available to care home staff about medication information and best practice guidance in dementia care.

    *  improve communications skills for all members of staff

    Status:
    Delivery
  • Carers

    Giving out leaflets to carers regarding local activities and directing to Alzheimer's Society website

    Status:
    Implementation
  • Linking to local community

    Meetings with primary school next door - so raising dementia awareness in young children

    Meetings with Alzheimer's Society to get up-to-date infoirmation on local services in Leeds

    In contact with local Dementia Action Alliance

    Supply leaflets on dementia to local hardiresser, post office, pub, etc

    Orginise dementia awareness day involving local school, surgery and patients

    Status:
    Implementation