Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.
- 5 August 2015
- Yorkshire and Humber
- Pharmaceutical, Medical
- Local Alliances:
- Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Our pharmacy is part of the local community and has been established for 20 years. Local residents are well known to the pharmacy - the majority on a first name basis.
The key for us is to work closely with Alzheimjer's Society and other support groups to ensure training so that the pharmacy staff can deliver relevant, factual information to the Adel community.
Flexibility is a key so that all members of the team are trained and understand that each person is unique so that our services are develkoped to meet each individual's needs. For example, one member of staff is able to speak Hindi/ Punjabi/ Gujurati - so relevant help and information can be passed on to customers.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Time constraints are a problem for delivering staff training.
Physical barriers - ie. pharmacy counter
Noise - a barrier to good communication
Busy pharmacy - can give the impression that there is too little time to discuss personal matters with the patient
Patients factors - eg, different people have different expectations
Trying to keep the counter clear
Keeping aisles clear
Radio turned off
Flooring to be changed to single colour to reduce shadows
Staff and team development
All staff have become Dementia Friends and have been on the Alzheimer's Society website so they are familiar with it.
We will appoint a Dementia Champion
We will develop a simple dementia toolkit
To attend CPPE or webinar on consultation skills, especially for pharmacist, so that confidence improves
Optimising medicines and patient support
* conduct a regular medicine review
* Lifestyle intervention - eg symptom management to proven fractures due to falls.
* review plans recorded in print records made readily available to care home staff about medication information and best practice guidance in dementia care.
* improve communications skills for all members of staff
Giving out leaflets to carers regarding local activities and directing to Alzheimer's Society website
Linking to local community
Meetings with primary school next door - so raising dementia awareness in young children
Meetings with Alzheimer's Society to get up-to-date infoirmation on local services in Leeds
In contact with local Dementia Action Alliance
Supply leaflets on dementia to local hardiresser, post office, pub, etc
Orginise dementia awareness day involving local school, surgery and patients