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Living Care Pharmacy

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS

29 December 2014
Yorkshire and Humber
Pharmaceutical, Medical
Local Alliances:
Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Living Care, King Lane, is a very traditional pharmacy where we believe patient care is at the heart of our business. We have a number of patients that are taking medication for dementia and we find that patients and carers often like toi come to our pharmacy to ask advice about trheir coindition or their medication.

Our organisation can make a difference in both diagnosis and treatment of dementia as we are in an ideal situation to recognise early signs of dementia and also to provide advice and support to pateints and carers of those already diagnosed with dementia.

Over the years our pharmacy has built a very strong relationship with all patients and we feel we are in the ideal situation to signpost and direct patients with dementia to various sources of help and support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our main challenge toi becoming a dementia friendly pharmacy is that recently Living Care Pharmacy has appointed a new Pharmacist Manager and it may take patients a while to build a relationship with the new manager. The rest of the team, however, has been working at the pharmacy for a number of years and they have built strong relationships with patients.

We have recognised that it may be difficult to reach out to those patients that we normally deliver medication to - and it would be wise if we distributed leaflets advertising the services of support we offer to patients diagnosed with dementia.

All staff will need initial training on dementia and we aim to attend local meetings and carry out CPD cycles to increase our knowledge.

2. Actions

  • Premises

    We will designate an area of the pharmacy that contains posters/ leaflets about dementia. This will stimulate patients' thoughts and questions and hopefully encourage them to seejk advice from staff.

  • Staff and team development

    Staff at Living Care have attended a dementia friendly workshop held by CPWY. We will now:

    *  encourage staff to visit the Dementia Friends website and watch the films to increase knowledge and understanding of dementia.

    *  download the booklet from Alzheimer's Society designed to support staff that deal with patients with dementia - and encourage all staff to study the booklet.

  • Optimising medicines and patient support

    We will offer patients methods to help remember to take their medication, by:

    *  purchasing weekly pill organisers

    *  offering patients the option of dispensing their medications in trays

    *  implementing a routine for patients to remind them to take their medications

  • Information and support for pharmacy staff

    Information about dementia and dementia friendly resources were circulated to all pharmacies, to support them in their interactions with patients


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