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Oakwood Pharmacy

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.

29 December 2014
Yorkshire and Humber
Pharmaceutical, Medical
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a large independent community pharmacy at the heart of the local community.

We come into daily contact either face-to-face or by telephopne with patients and their carers and also when our delivery drivers are delivering their medicines to housebound patients.

We have 14 members of staff including pharmacists. technicians, dispensing assistants and delivery drivers all working as a team in a large, open-plan environment.

We offer many clinical services so we have multiple opportunities to recognise people with dementia struggling with day-to-day tasks and also those experiencing difficulty with medicines optimisation and compliance. This provides an ideal opportunity for intervention to support people living with dementia, their families and carers and the ability to signpost them to get the help they need.

1)  to recognise/ identify patients and carers

2)  to support patients with medication and clinical issues in a productive way

3)  to support patients and carers with signposting to help improve their quality of life

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to carry out staff training to:

a)  identify patients with dementia and their carers

b)  become more aware of how dementia affects people

c)  treating people with dementia with dignity and respect and understanding how to help them

d)  employing strategies to help communications and offer practical support

e)  taking extra time and providing a private consultation room when required

Member website


2. Actions

  • Premises

    To become more dementia friendly, we need to:

    a)  maintain well lit and clutter free areas

    b) maintain good accessibility

    c)  maintain good seating area

    d)  look into developing clear signage and literature

    e)  reduce unnecesary noise

  • Staff and team development

    We will:

    a)  encourage all staff members to become Dementia Friends

    b)  appoint Dementia Friends Champions to deliver awareness sessions to colleagues

    c)  distribute Alzheimer's Society guide to customer facing staff

  • Optimising medicines and patient support

    We will aim to:

    a)  recognise dementia patinets and carers ensuring we offer additional support to encourage medicines optimisations and compliance

    b)  carry out medicine use reviews and new medicines services where appropriate

    c)  offering compliance aids: charts, large print labels, normal (plain) bottle tops

    d)  all dispensing staff to be aware of drug treatments for Alzheimer's Disease

  • Carers

    We will:

    a)  identify carers of people with dementia

    b)  provide information sources/ literature for carers

    c)  provide signposting to appopriate support groups

  • Linking to local communities

    We will:

    a)  take part in the local Dementia Action Alliance and attend meetings where possible

    b)  promote dementia friendly pharmacy via posters and leaflets to increase public awareness

    c)  advertise our commitment to helping people with dementia on our website