Phase Eight, Winchester

Ladies Fashion, Retailer Sector

29 December 2014
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are committed to providing excellent customer service to all customers. We aim to show compassion and understanding to our customers with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Recognising symptoms of those people with dementia.

Integrating training to all our induction process.

Member website

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff attend a dementia awareness raising session .

  • Appoint a Dementia Champion

    Nominate an individual to be a Dementia Champion for the organization, to ensure the viewpoint of people with dementia is considered in all aspects of the organisation.

  • Embed the concept of being ‘Dementia Friendly’ within the business

    Review and include training in Induction process to cover Dementia Friendly awareness


    2014 - Second Quarter Update

    New member