Q1 Care Ltd was established July 2013 to help provide a personalised home companionship services tailored to our client’s individual requirements. Our service is valuable ethical, unique, and considered excellent in both the community and by our competitors. We pride ourselves upon instilling a sense of self-worth and value in our clients, and actively tackle the issue of loneliness and isolation in the community. Ours services include Domiciliary care services, supported living services tailored to the needs of each client. We offer homemaker and home companionship care in a flexible and client way. We are approved by the CQC.
- 14 May 2019
- South East
- Local Alliances:
- Reading Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
At Q1Care a person centered approach is vital to the way we deliver our care. We always strive to ensure that our clients are treated with respect and individuality in all decisions, be it choosing what they want to wear, to what time they wish to have their dinner. We are here to assist our clients and to do so effectively it is important we fully understand what our clients wants/needs. We then work very closely with our clients to ensure they can live their life as independently as possible, Ensuring they have full understanding of all situations, and the knowledge to make any changes. This in turn retains their independence, whilst still feeling supported, valued and understood. Here at Q1Care we strive to keep our clients involved in social situations and civic life, this can range from popping to the local shops/library to a holiday. We encourage our clients to have the confidence to speak freely about things that bothering them, and to know that we will listen. Always reassuring them that we want what’s best for them and what makes them happy and able to live a full and happy future.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Continuity of care, i.e. the same carers visiting the same clients. Feeling we can give them enough time during visits. Not crossing the line between personal and professional boundaries. Managing lack of mental capacity assessments (MCA’s), and deprivation of liberty (DOL’s) in the community. Support/ communication between multi- disciplinary teams as they are often extensive with clients suffering from such disorders. The expenses associated with mandatory training and having the issues of retaining staff.
Establish a dementia lead.
I am signed up to take the champions training on November the 6th 2014.
Disseminate my new found knowledge to our staff and initiate greater awareness in the community during my events when I run them – next one being on the 22nd of January 2015.
- Being implemented
Person centred approach
Ensure that clients and staff alike are treated as individuals, not numbers…. Taking the time to get to know them, their likes, dislikes, hobbies, family history’s to ensure that this part of their life as meaningful and happy as possible.
Paring our clients with their ideal carer, through having similar interests. We have an intensive ongoing recruitment training and communication program. We always introduce new carers, no-one should have a stranger appear at their door. This is critical for reasons of dignity and respect, not to mention personal security.
Develop our own MCA’s to really assess and support our clients delivered care.
Through constant communication with carers, clients and relatives, recognise when someone’s mental capacity may need assessing or reviewing. Using the national guidelines and our professional knowledge and training, and by tapping into resources such as the Alzheimer’s Society – develop a trusted bond between all the parties involved.
2015 - First Quarter Update
This is still in the planning stage as it can be a very sensative topic. We are hoping to bring it into play by the second quarter and introducing the fact that we can accomodate this assessment which could be an easier less invasive way for the themselves or their relative.