1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Radfield Home Care we keep our clients at the very heart of the care we provide. We listen to them, respond promptly to their needs and involve them in all aspects of their care. By keeping the person at the centre of what we do we ensure that we know a lot about their preferences, life history, wishes and desires so that we can provide the right care that enhances their quality of life no matter what their cognitive function may be. We work closely with family and important others to ensure that we are getting it right for each individual client and will adapt quickly as their needs change. We keep up to date with the latest developments with dementia care and the awareness campaigns and have a trained dementia champion within the branch and many of our care team are dementia friends.We are setting out on a campaign to Make Shrewsbury a Dementia Friendly Town which will involve us promoting the dementia friends campaign, training other businesses and customer facing organisations and raising awareness across our town.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We ensure that all of our carers receive training in dementia, however external training courses can vary in quality. Many people are diagnosed at a later stage of disease progression and this may delay them receiving help. We have observed that when care is started at a later stage it may be more difficult for the client to accept and they may not be able to remain living independently for as long.

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