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Age UK Camden

We offer a range of services to support, inform, advise, and inspire older people in Camden: • Computer training • Counselling and therapeutic services • Dementia advice and befriending services • Direct payment support service • Good neighbour schemes • Information, advice and advocacy • Home and shopping service (practical help with shopping and at home) • Nail care service • Opening Doors Project (LGBT Service) • Resource Centres • Support to voluntary organisations • Support and social groups for black and minority ethnic communities and their carers • Volunteering opportunities

8 December 2014
Voluntary Sector
Local Alliances:
Camden Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

I have personal choice and control or influence over decisions about me

The Age UK Camden Dementia Adviser is based within the Camden Memory Service Team and shares their holistic and multi-disciplinary approach to working with people with dementia. We work with people living with dementia in helping to identify their current needs and in making their own informed decisions when planning for the future.



I know that services are designed around me and my needs

Following an initial assessment in helping people living with dementia identify their needs we can signpost them or refer them to the services and resources, either internally in Age UK Camden or externally, designed to help meet those needs

We consult with clients about the services we provide and encourage feedback.


I have support that helps me live my life

In consultation with people living with dementia we develop a personal and bespoke information plan and support them in getting acces to the services and resources that they need.


I have the knowledge and know-how to get what I need

In consultation with people living with dementia we focus on the individual – empowering them to get access to the information they need, promoting independence, self-help, well-being, choice and control..


I live in an enabling and supportive environment where I feel valued and understood

By focusing on the individual needs of people living with dementia and in  ccollaboration with other health and care professionals and other relevant organisations suitable services and resources are identified.


I have a sense of belonging and of being a valued part of family, community and civic life

People living with dementia are signposted and referred to other relevant services, locally and nationally for activities, support, learning and awareness.


I know there is research going on which delivers a better life for me now and hope for the future.

  Relevant NHS approved information about research and good practice is passed on to people living with dementia as appropriate to their needs.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Age UK Camden works within the London Borough of Camden in partnerships and in collaboration with other statutory and non-statutory organisations. We recognise the need to avoid duplication of work and to minimise the risk of conflicts of interest.


Our resources. We need to ensure staff and volunteers have time to focus on the Camden Action Alliance development  in addition to their routine workload. 

2. Actions

  • Raising basic dementia awareness in the London Borough of Camden

    Providing basic dementia awareness learning and training opportunities in community settings in Camden. Sessions will be led by the Dementia Adviser and a member of Camden Memory Service staff.

  • Raising basic dementia awareness for groups of people in the London Borough of Camden who maybe otherwise excluded.

    Providing basic dementia awareness learning and training opportunities in minority community settings in Camden. Collaborations and working partnerships are being formed with Bengali, Irish and Somali community groups.


    Basic dementia awareness raising for LGBT people in collaboration with Age UK Camden Opening Doors.


    Sessions will be led by the Dementia Adviser and a member of Camden Memory Service Psychology staff.

    Delivery, Planning
  • Refining Age UK Camden services and resources for people living with dementia.

    Continue operating and developing Age UK Camden Dementia Adviser Service, Dementia Befriending Service and Dementia Counselling Service.


    Improving access to Age UK Camden services for anyone living dementia by encouraging and supporting dementia awareness amongst staff and volunteers.

    Delivery, Planning