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Barclays (Huddersfield branch)

Barclay’s Bank offers financial and banking facilities to the public. To support and educate customers to manage their finances effectively. To offer products and services to help customers achieve their ambitions in the right way. To be an integral part of the community and support in whichever way we can.

4 December 2014
Yorkshire and Humber
Local Alliances:
Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To ensure that all staff has an awareness and understanding of dementia in how to deal and support our customers with any issues that they may encounter when using branch banking services and facilities. To reassure customers and carers that we are working towards being dementia friendly We would have a quiet room if needed to be used and a champion in the Branch to be a point of contact. When staff are trained to look at dementia friendly recognition posters so that customers can be confident that we are a dementia friendly branch.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

To ensure that all staff have attended dementia awareness training so that they are able to support and respond appropriately to customers with dementia.  Training sessions to be run with all staff in branch to raise awareness.

Management of staff resources and time constraints for staff to attend awareness training sessions.

Member website


2. Actions

  • Staff awareness of dementia

    All staff to attend awareness training session or e-learning around dementia.

    Training to be run during the day in small groups by a representative from the Dementia Action Alliance. Branch Manager to set up the training and ensure all staff attend. Branch Manager then to follow up the training to ensure all staff have an understanding of dementia. On-line training to be completed by all new staff when they first start in the Branch.

  • Identify a Branch Champion

    To identify a Dementia Champion for the branch. The branch champion is to attend relevant training which will enable them to be the point of contact within the branch for all staff.  The branch Champion will support future delivery of dementia awareness sessions for new staff and ensure the branch continues to work towards dementia friendly status. This champion will also be the point of contact for any staff who feel that they need support and will be given sufficient training to enable them to do this.

  • Safe area

    To have a safe area in the Branch for any customers who need time. A quiet room set aside for customers and carers to use if needed.

    KDAA coordinator to liaise with Safe Places Scheme to support implementation of this.