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Alliance Homes Group

The Alliance Homes Group is a community-based social enterprise providing a range of services within the West of England. We aim to deliver our services as efficiently and effectively as possible, whilst continuing to reinvest in our homes and the communities we serve. The Group is made up of three areas: Alliance Homes provides housing management services. Alliance Living provides care and support services. Alliance Ventures provides repairs, maintenance and green energy initiatives, including our PV panel project.

25 September 2015
South West
Care, Housing Sector
Local Alliances:
Portishead Dementia Action Alliance, North Somerset Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Alliance Homes Group has an active role in the well being of our tenants, customers and communities. The population of North Somerset is generally older and more disabled than the rest of the country, our customer base mirrors this. Alliance Homes staff work directly in our communities delivering housing management services, repair services, involvement services and care services. We look to work with our customers and provide them with services that are tailored to their individual needs. These would include people with dementia and their carers. We are working towards making our staff aware of dementia and its impact on peole in our communities.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Dementia is going to have such a potentially big impact on the people and communities we serve. One of the key challenges that will face us is the sheer scale of the numbers of people that will may develop dementia. The balance between medical care and social care (including housing) still seems to be a grey area i.e. where does responsibilty lie. Understanding the right 'pathways' through this will be key for our staff.

Member website


2. Actions

  • Dementia Friends

    We have committed that all Alliance Homes staff will undertake some form of Dementia Friends information session, this might be online or face to face.  This will allow us to ensure that all staff have a common level of knowledge of dementia. To date we have made almost 300 new friends.

  • Creating a Help Point for staff who may be working with a customer with dementia.

    Creating a Help Point for staff who may be working with a customer with dementia. Staff have been given access to Dementia information sources, videos and online training.

    Being implemented
  • Explore how the Alliance Homes Group can move towards creating dementia friendly communities.

    Identify how we can take best practice in relation to the creation of dementia friendly communities and apply it to our communities. We are implementing dementia friendly recommendations into our new extra care scheme in Worle.


    Being implemented