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Allied Healthcare Group (Merton)

As the UK’s largest domiciliary care provider, we are the number one choice for homecare having provided high quality home care for over 40 years. We deliver 17 million hours of care every year. We have more than 140 branches in the UK providing a local service to our customers and our carers live within a 30 minute drive of 90% of the UK population. We are an approved supplier of healthcare to the NHS and 93% of local authorities in the UK have contracted us to be a care provider in their area. Allied Healthcare is one of the UK’s leading healthcare and domiciliary care providers. We’ve been supplying high quality home care for over 40 years, and we’re proud to deliver over 17 million hours of care every year.

Updated:
26 November 2014
Location:
London
Sectors:
Care
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

It’s important to create individualised care plans to ensure services are bespoke to the people with dementia. We are also working to enable the individual and gifting confidence whilst also ensuring their safety.  It’s also essential to work towards empowering the individual to make decisions about their care, and if not mentally stable, establish who they would like to even if it means referral to another service later in life. 

 

Also with respect to the allocation of carers, it’s important to ensure consistency and no more than three carers scheduled who know the patient on an individual basis and thus help to reduce confusion and build trust. 

 

We are also looking to utilise our in-house assistive technology experts, one of whom is a dementia ambassador, to provide a benefit added service to live well.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenging societies stigma towards people with dementia and assisting in forming dementia friendly communities to ensure they can stay in their homes for as long as possible

 

Creating the confidence for individuals to be engaged and active within their community.

 

Identifying undiagnosed cases of dementia to ensure early diagnosis, support and care can be given to help reduce the impact, assess needs and offer long term support. (yougov poll identified 61% of people worried about getting dementia either themselves or someone close)

 

Training of staff to the individual needs (yougov recognised training of the care staff is the single most important factor in choosing care)

Member website

www.alliedhealthcare.com

2. Actions

  • Maintaining consistency of care worker allocation to ensure routine.

    Building trust, good relationships to be formed and the routine will lessen anxiety

    Status:
    Being implemented

    2014 - Fourth Quarter Update

    New member

  • Ensure all relevant internal and external stakeholders are involved and kept up-to-date with changes to care plans.

    To ensure the service user is getting the right support at the right time.  

    Status:
    Being implemented

    2014 - Fourth Quarter Update

    New member

  • Keep our care workers up to date with relevant training

    Ensure work force is delivering the correct care and have an understanding of the various different types of mental health issues. 

    Status:
    Being implemented

    2014 - Fourth Quarter Update

    New member

  • Continue to encourage all workforce to sign up as Dementia Friends and continue to work alongside the Alzheimers Society to increase dementia awareness.

    Working towards lessening the stigma attached to mental health problems.  Working within the local community to increase awareness

    Status:
    Being implemented

    2014 - Fourth Quarter Update

    New member

  • Continue to encourage all workforce to sign up as Dementia Friends and continue to work alongside the Alzheimers Society to increase dementia awareness.

    Working towards lessening the stigma attached to mental health problems.  Working within the local community to increase awareness

    Status:
    Being implemented

    2014 - Fourth Quarter Update

    New member