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London Ambulance Service NHS Trust

We are the busiest emergency ambulance service in the UK to provide healthcare that is free to patients at the time they receive it. We are also the only London-wide NHS trust. We have over 4,500 staff, who work across a wide range of roles based in 70 ambulance stations. We serve more than seven million people who live and work in the London area.

Updated:
8 October 2015
Sectors:
Emergency Services Sector
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will endeavour  to raise awareness of dementia amongst our staff by arranging a dementia awareness session for our Team Leaders and by encouraging other members of staff to become dementia friends using the online session.

We are currently devising a system of working with relevant partners to ensure that people are not taken to hospital when this would cause distress, disorientation and is not completely necessary.

We will promote the services of Age Concern Haverings Dementia Services and The Alzheimers Society Haverings services to our staff, who may be affected by dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As we are an emergency service and are regularly attending unplanned emergency calls it is difficult to schedule time for staff training.

 

2. Actions

  • Raise awareness of staff

    Work to ensure that staff are aware of the symptoms of dementia and, as a result, are better equipped to provide the support and patience that people with memory loss need to complete everyday tasks. Incorporate dementia awareness into staff induction and other relevant training programs.

    Team Leaders to attend a Dementia Friends Session and to cascade information to teams. Encourage team members to complete an online Dementia Friends session.

    Status:
    Planning

    2014 - Fourth Quarter Update

    New member

  • Work with partners to provide personalised response to individual needs.

    We are currently devising a system of working with relevant partners to ensure that people are not taken to hospital when this would cause distress, disorientation and is not completely necessary.

     

    Status:
    Planning

    2014 - Fourth Quarter Update

    New member

  • Providing Information

    We will promote the services of Age Concern Haverings Dementia Services and The Alzheimers Society Haverings services to our staff, who may be affected by dementia.

    Status:
    Implementation

    2014 - Fourth Quarter Update

    New member