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Age UK Oldham

Age UK Oldham is an independent autonomous charity established in 1982. We raise funds locally to spend locally to support our service provision. We provide a range of practical services, information, advice and support for older people and work at a strategic level to influence service planning and development. We rely on diverse income streams and work in partnership with Oldham Council, Pennine Care NHS Foundation Trust and Oldham Clinical Commissioning Group delivering services under contract agreements. We are dedicated to becoming a fully-inclusive and ‘Dementia Friendly’ organisation.

26 August 2015
North West
Care, Other, Recreation
Local Alliances:
Oldham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have a long standing experience of dementia-related service delivery in Oldham and have developed a number of innovative services in response to local need.

We are a key member of the following groups:

  • Dementia Partnership Board
  • Dementia Partnership Information Group
  • Adult Safeguarding Board
  • Adult Safeguarding Operational Group
  • Adult Safeguarding Training Group
  • Oldham Social Care Training Partnership
  • Oldham Care Homes Governance Group
  • Oldham Care Homes Steering Group
  • Life Story Steering Group
  • Healthwatch Board
  • Dementia/Dignity task group

Our key services include:

  • Dementia Information and Support Service
  • Post-diagnostic support and information
  • ‘Key Services for People with Dementia’ booklet
  • Life Story Project
  • Dementia Storytelling
  • Befriending Service
  • Information and Advice
  • Enhanced Lunch Clubs
  • ‘Get Going Together’ 
  • Falls Prevention Exercise Scheme
  • Day Care
  • Men in Sheds
  • More Mobile Independent Living Centre
  • Choosing the Right Care
  • Home not Away
  • Forum4Age
  • Volunteer opportunities
  • Craft club
  • Age UK Oldham Choir
  • LGBT group
  • Shopping service
  • Handyvan
  • Promoting Independent People (PIP) service

This is not an exhaustive list and we are constantly developing and expanding new and existing service provision to meet local need and we want to ensure that people with dementia and their carers are at the heart of these developments. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring continuity of funding to continue to support and deliver key services in a challenging economic time.

Ensuring we continue to be flexible and imaginative in our approach to service delivery despite limited resources.

Ensuring that the voices of older people are represented throughout our service provision, work with partner organisations and our campaigning and influencing role.

Raising awareness and overcoming the stigmas associated with dementia and mental health issues.

Resourcing the training and practical additions/adaptations which arise when auditing our services/projects

Continuing the momentum of this initiative – keeping it “fresh” and alive.

Member contacts

Chief Executive Age UK: Yvonne Lee

Contact details: 0161 633 0213 / yvonne.lee@ageukoldham.org.uk

Member website


2. Actions

  • 'Dementia Friendly' Programme

    To participate in Age UKs Dementia Friendly Programme to ensure our mainstream services are accessible for people with dementia and their carers, including assessing how appropriate our services are and practical actions to improve and develop our services.

    More and more people with whom we have contact with are affected by dementia.  Whilst in some services, e.g. day care and lunch clubs, we are catering specifically for people with dementia we want to make sure that our other more general services are not creating barriers for people.

    Although we’re conscious that we look closely at some of our services, it’s important not to forget about the other areas that we work in, e.g. charity shops and community café, where our staff and volunteers are not currently trained in dementia and where the physical environment may not be appropriate for people with dementia.

    We aim to improve the accessibility of our buildings and the physical environments in which we provide services as we are aware that this can cause difficulties for people with dementia.

  • Training

    Age UK Oldham staff to train as Dementia Friends Champions and deliver Dementia Friends information sessions to staff and volunteers.

    Staff and volunteers who work with people with dementia to attend more in-depth awareness training and ‘Tomorrow is another day’ Alzheimer’s Society accredited training course as appropriate.

    Whilst acknowledging the vital part that any staff involved in transport e.g.our handymen, delivery drivers, etc. were skilled in alerting us to situations in the community , they did not receive formal dementia training and we intend to remedy this situation.

    We intend to target services whose staff and volunteers we have not recognised in the past as requiring dementia related training e.g. our charity shops, leisure activities, tea dances etc.

  • Promoting Independence and Personalised Care

    We will endeavour to offer personalised care and support for people within our own services and volunteering opportunities.  For examples: 

    We will promote the use of Life story work through our involvement in Oldham’s Life Story steering group and provide practical assistance to people to produce their own life story books through the delivery of our life story project.  We will promote the use of life stories to benefit people with dementia through our contact with local care homes and partner agencies.

     We will encourage partner agencies to share good practice and opportunities to promote independence through ‘Oldham Prevention Alliance’, our multi-agency information sharing group designed to keep partners up to date with local activities and developments which impact on older people and their carers.

     By carrying out annual statutory and unscheduled Safeguarding Care Home Reviews we support Care Homes to develop a more person-centred approach to delivering care in residential settings, focusing on the individual to maximise their independence and improve their wellbeing and quality of life.  As well as the practical statutory requirements for care delivery we focus on general wellbeing of each individual.  This work is underpinned by life story work where appropriate.

    Supporting people with dementia and their carers to take part in meaningful activities through our day services, leisure services, Home not Away service and our ‘Get Going Together project’.

    Our Choosing the Right Care service supports people with dementia and their carers to find suitable care options in the community or a care setting.

  • Deliver information sessions about Age UK Oldham services as part of the 10-week Post-Diagnostic Training sessions hosted by Pennine Care NHS Foundation Trust Memory Service

    Deliver information sessions about services available to help people remain independent, information about benefits and information about advance planning as part of the 10-week Post-Diagnostic course.

  • Support and empower people with dementia and their carers to navigate the complex health and social care systems

    To provide a free, confidential and comprehensive information and advice service to people with dementia and their carers, signposting where appropriate to other local and national sources of help.

    To provide access to information, signposting and support through all our services.

    To promote training and involvement opportunities to empower people with dementia and their carers to feel in control of decisions about their own health, care and wellbeing.