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The Robins Surgery

We are a General Medical Practice based within a health centre, and we provide GP services to the local community. Currently we have 4241 patients registered with us. Our team comprises two GP Partners, one long-term GP locum, one Practice Nurse, one Practice and Business Manager, one Healthcare Assistant, six receptionists and three members of clerical staff.

Updated:
12 November 2014
Sectors:
Care, Health
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our team work together with the  aim of achieving the following:

1)      Raising awareness of dementia within the local community

2)      Educating patients and their carers and families about dementia, also the support and services that are available to them

3)      Providing leaflets and posters in our waiting area, and information on our practice website

4)      Referring patients to Age Concern and the specialist memory clinic

5)      Having regular meetings with Community Matrons and District Nurses to provide Integrated Care for patients living with dementia

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Locally there is difficulty in accessing training courses for the reception team, due to lack of resources, e.g. funding for staff cover

2. Actions

  • Doctors to attend Dementia Masterclass training

    Both GP Partners attended Dementia Masterclass training on 30.10.14

    Status:
    Completed

    2014 - Fourth Quarter Update

    New member

  • We shall provide longer appointments for patients with dementia e.g. 20 minutes rather than 10 minutes

    This will allow patients and their carers more time to discuss their concerns, whilst relieving them of the pressure of fitting everything in to a 10 minute appointment.

    Status:
    Implementation

    2014 - Fourth Quarter Update

    New member

  • Try to accommodate more urgent same-day appointments for patient and carers living with dementia

    Patients usually need to wait a few days until the next available appointment, which may cause extra difficulties for these patients and their carers.  We shall make extra efforts to be able to fit these patients into urgent clinics to reduce their waiting times.

     

    Status:
    Implementation

    2014 - Fourth Quarter Update

    New member